05-25-2019 05:11 AM
I purchased GoPro 2018 last week, tried charging it for 2 hours.. while charging I couldn’t see led light blinking, after 2 hours of charging it was not turning on. I tried my iPhone charger, iPad charger,power bank and power bank charger.. nothing worked. While charging I tried turning on.. when I put it on charge, initially I can see the red led blinking and then it goes off. Camera is turning on immediately if I press mode button after switching on the wall charger.. this even I tried without battery inserting. When I remove plug it goes off. Ima very disappointed.Want a solution for it. I want to try inserting a new battery into it but don’t want to lose that money also.. pls help me out with a solution.
05-25-2019 05:41 AM
1) Plug the camera into the wall charger so you can turn it on and then go into preferences and do a factory rest.
2) Perform a manual update https://gopro.com/content/dam/help/hero-2018/HERO_UM_ENG_REVA.pdf
Of course, be sure you are using a card from this list. https://gopro.com/help/articles/block/microSD-Card-Considerations#list2
05-25-2019 07:05 AM
Thank you somuch for the reply. Actually this is my second GoPro.. ordered from Amazone, first I got one which had the same problem so I claimed for a replacement, surprise that second one they sent also has the same problem. It was my fault, when I checked the comments for this particular model lot of people have the same issue..I am using same SD card which again I spent lot of money on. If I claim for warranty, will I get battery free or should I pay for it... till now I couldn’t contact with the seller.. I think I got cheated.. Address and number mentioned on the box are not reachable. I am confused.. one service center here they said they can’t give warranty since I ordered it online. Let me try the factory reset. Once again thank you somuch.