01-31-2018 03:02 PM
02-01-2018 08:13 AM
I am sorry to hear about the issues with your camera. When we can no longer replace a camera, we still try to meet our customers in the middle and give them a head start with the discount. Physical damage and wear and tear are not covered under our warranty but we will do our best to help out with that discount!
I was unable to find any cases with the hold time you are talking about. If you happen to have a case number I can take a look.