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Tourist
Posts: 3

GoPro fusion studio CRASHES, all settings tried

Hey guys,

 

I'm a grad student of the Univeristy of Washington and I'm using a Fusion to assess lakes shoreline underwater habitats.

I sampled 8 lakes in TimeLapse video mode (3K, 30fps), always with the same settings and using the same accessories (battery 100%, 360 bubble mount,...).

I was able to render 7 of my 8 videos, but one video keeps crashing during stitching at 13.1%.

I tried on 4 different powerful configurations (Mac and Windows, at least i7 and 8GB ram + NVDIA dedicated graphics cards 2GB AT LEAST), and I keep experiencing the same problem: fusion studio crashes at 13.1%.

 

I'm really hoiping finding a solution here, I really need this data for my research. The support puts me on hold for hours this is unacceptable.

Thanks

Alex

GoPro
Posts: 9,379

Re: GoPro fusion studio CRASHES, all settings tried

Hello @bravepike21064

 

Is there anything particular to the one time lapse video that does not stitch completely? Is it longer than others in duration? was it shot in a different location than others? Were you getting any error message when Fusion Studio stitching does not proceed? Information on these would be really helpful. I understand that time is of the matter, but for a more personalized support, it would be best to get in touch with our Support team. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 2

Re: GoPro fusion studio CRASHES, all settings tried

THIS FUSION STUDIO  IS REALLY A PIECE OF **bleep**.

TOO BAD THAT SUCH A NICE CAMERA HAS TO  BE HOSTAGE OF AND TIED ON A REALLY CRAPPY SOFTWARE.

AND I'M SURE THAT THIS SUPPORT WILL NOT EVEN ANSWER THIS QUOTE.

I'M ALREADY SELLING MY FUSION AND WILL NEVER BUY A GOPRO AGAIN.


@bravepike21064 wrote:

Hey guys,

 

I'm a grad student of the Univeristy of Washington and I'm using a Fusion to assess lakes shoreline underwater habitats.

I sampled 8 lakes in TimeLapse video mode (3K, 30fps), always with the same settings and using the same accessories (battery 100%, 360 bubble mount,...).

I was able to render 7 of my 8 videos, but one video keeps crashing during stitching at 13.1%.

I tried on 4 different powerful configurations (Mac and Windows, at least i7 and 8GB ram + NVDIA dedicated graphics cards 2GB AT LEAST), and I keep experiencing the same problem: fusion studio crashes at 13.1%.

 

I'm really hoiping finding a solution here, I really need this data for my research. The support puts me on hold for hours this is unacceptable.

Thanks

Alex


 

 

Explorer
Posts: 12,791

Re: GoPro fusion studio CRASHES, all settings tried

@stoutjump30080 A GoPro moderator already had responded before your post. Sorry to hear your having issues. My photos/videos render fine, so I can only assume there is an issue with your computer.

@bravepike21064
Hopefully you can get some assistance from the GoPro Support Team. If not, please reply to the post from @mariustanya as trouble shooting your issue might help others who encounter a similar issue. I haven't had any issues yet, but it's like to have a little inside for the future in case I ever do.