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Sightseer
Posts: 2
Accepted Solution

GoPro froze turned back on but keeps on shutting off

I just received my gopro hero 5 black today. I updated the firmware immediately so I could use it smoothly with the Capture app. I charged it to 100 %. I was able to take a few sample photos and videos but it suddenly froze. I removed the Camera and SD Card. It seemed okay then it just shuts off after a few secs. I tried turning it back on and then it would just shut off again. What should I do?

Accepted Solutions
Sightseer
Posts: 2

Re: GoPro froze turned back on but keeps on shutting off

Hi! I was able to use it the same day too. I just updated the gopro manually then everything sailed smoothly. Thanks!

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Adventurer
Posts: 9,692

Re: GoPro froze turned back on but keeps on shutting off

Not knowing:  SDXC card what is it?   Did you format it in your computer first? was it purchased online?  Your camera may have a hic cup, and needs reflashing, if that does not clear up your issue, I  return the camera at the store  get a new one, and before I ever update I try it all out first. then I  will update.

 

You also can try your best to contact  gopro.com a Holiday here today Memorial day, Sales may be open, support may be closed?   and try calling, try chatting. forget emailing.   and see if they can talk you thorugh some steps may take a hour of your time,   .I suggest try   formatting  and using a high speed card, 

 

good luck

 

FISH

Sightseer
Posts: 2

Re: GoPro froze turned back on but keeps on shutting off

Hi! I was able to use it the same day too. I just updated the gopro manually then everything sailed smoothly. Thanks!