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Tourist
Posts: 2

GoPro free 2day shipping if ordered by Dec 21, 4pm ET. But order confirmation shows a $25 charge.

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I ordered a go pro hero 9 today and got order confirmation at 4pm ET but still I got charged $25 which I am not supposed to. Contacted support on chat but they said they can’t do anything!!

Any one have the same issue? The order flow clearly showed $0 option for two days. And one final review screen it was showing $25 charge and $25 discount. But eventually confirmation email didn’t have that discount.
Not sure if it’s the ordering system with timing issue of 3:59pm ET vs 4:00pm

Either way it clearly seems to be bug in the ordering flow. Support did nothing even after letting know about what they as a company promoted and email confirmation with timing of 4pm ET. They still said they can’t do much. Being a first time GoPro customer really disappointed at the service!!

Anyone has the same issue with Dec 21st order please share.
GoPro
Posts: 23,219

Re: GoPro free 2day shipping if ordered by Dec 21, 4pm ET. But order confirmation shows a $25 cha...

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Hi @venkatasat40256

 

Order-related concerns are best handled by our Support Team.
Please reach out to Support through https://gopro.com/help/ContactUs to follow up on your case.

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro free 2day shipping if ordered by Dec 21, 4pm ET. But order confirmation shows a $25 cha...

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Thanks @aragon1006 . I did try that and unfortunately they said that nothing can be done about it !!