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Tourist
Posts: 3
Accepted Solution

GoPro doubles files

Hello

I wanted to ask if It's normal that gopro creates 2 completely similar files? Its not about splitting long video.

It's no matter how many videos i film - there's always gonna be 2x more files on PC. While looking on GOPRO it shows everything correctly.


Looks like this.

4gopro.jpg

Accepted Solutions
GoPro
Posts: 7,874

Re: GoPro doubles files

Hello @fractule. Thank you for sharing your observation. If you have not done it yet, try running a manual update on the camera, and format the SD card on the camera prior to the process. Please make sure to save first the current media that you have on your Samsung card prior to formatting. The links below will direct you to steps necessary for manual update and formatting the SD card: 

Manual Update: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Format SD Card: https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero7

 

Let us know how it works out. Thanks!

 

View solution in original post


All Replies
Tourist
Posts: 3

Re: GoPro doubles files

BTW , I am using SAMSUNG EVO PLUS 128GB card as GOPRO recommends.

GoPro
Posts: 7,874

Re: GoPro doubles files

Hello @fractule. Thank you for sharing your observation. If you have not done it yet, try running a manual update on the camera, and format the SD card on the camera prior to the process. Please make sure to save first the current media that you have on your Samsung card prior to formatting. The links below will direct you to steps necessary for manual update and formatting the SD card: 

Manual Update: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Format SD Card: https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero7

 

Let us know how it works out. Thanks!

 

Tourist
Posts: 3

Re: GoPro doubles files

[ Edited ]

SD card formatting fixed issue!
Big thanks @mariustanya

GoPro
Posts: 7,874

Re: GoPro doubles files

Great to know, @fractule. Thank you for posting back to confirm resolution. Enjoy using your GoPro!