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Tourist
Posts: 1

GoPro displays NO BATTERY

[ New ]

GoPro displays NO BATT in red in the upper right corner, even when plugged in via USB, trying multiple batteries (which all work with my other Hero7), cleaning off connectors, and a factory reset. It will take and save pictures, but when I press record for video or timelapse the screen goes black and controls freeze (power button doesn't work so I have to take the battery out every time this happens). I had this issue awhile ago with this GoPro and was trying everything, and then it suddenly started working again--complete luck I think. I dirt-biked for over a month with no issues, but now I simply cannot get it to read the battery so I can record videos. I've always had excellent experiences with my Hero3, 4, 5, and 7s, but I really need to resolve this issue soon since I leave for a big moto vacation in a couple weeks. Thank you. -Logan


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GoPro
Posts: 15,233

Re: GoPro displays NO BATTERY

[ New ]

@bolddusk24557, if the issue persists after going through the troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 15,233

Re: GoPro displays NO BATTERY

[ New ]

@bolddusk24557, if the issue persists after going through the troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.