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Adventurer
Posts: 13,684

Re: GoPro customer service Drop off / Even with Plus Membership ($5 / month)

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thumbs up to you.

GoPro
Posts: 18,696

Re: GoPro customer service Drop off / Even with Plus Membership ($5 / month)

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Hello @weisserb. Thank you for the feedback. Sorry to hear about your experience. We see that the case has already been attended to by a supervisor. To verify, were you supposed to be returning all three cameras for refund? We do see one that is for replacement, and the replacement camera is set to be delivered, including a complete package of courtesy mounts. If this is the case, please let us know how it works out with the replacement camera. We would like to make sure that the issue is taken care of, specially after your multiple interactions with Support. 

 

Let me know if you encounter any further issue and I will personally do a follow up with Support. Feel free to post back or send me a message should you require any further assistance. Best regards!

Hiker
Posts: 16

Re: GoPro customer service Drop off / Even with Plus Membership ($5 / month)

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@mariustanya

I hope that the new camera works. I will reply to this thread once I have some hours of use.