06-20-2019 04:29 AM
The freezing described is probably caused by the "touchscreen bug" on Hero7 Black. I have described it in detail here: https://community.gopro.com/t5/Cameras/This-is-why-my-Hero7-Black-freezes-when-in-water-does-yours/m...
As far as I know there is no solution except changing to another camera model, I'm currently back to Hero5 Session.
06-20-2019 05:20 PM
07-03-2019 10:09 PM
I too was experiencing this freezing up a couple of weeks ago on a whaleshark trip to Exmouth WA.
Luckly I had a second booking later in the weeks holiday, and managed to get it to work successfully.
Steps taken are listed below, but I do not know which is the critical one.
- Greased white o-ring seal with silicone grease - always did this for previous underwater cameras - wondered if this was required to locate camera optimally in the super suit housing
- Checked that camera was centred in housing.
- Configured record button as dual function power & record button - QuikCapture feature
- Configured screenlock - toggled lock icon on - this may suppress false input
- Configured Landscape Lock as Up - Preferrences - Touch Display - Landscape Lock
07-03-2019 11:14 PM
07-10-2019 12:08 PM
The GoPro Hero 5 Black will freeze underwater if you follow the guidelines for using the Super Suite: run the brightness at 100%, turn screen saver and auto off to ‘never’. Basically the camera overheats and the only way to re-set is to remove the battery (which kind of defeats the purpose). If you are diving in less than 10m 33ft don’t use the super suite. If you are going deeper don’t follow the recommended settings. I find that turning it off in between shots/videos works...this means you can’t really video a full dive from a mask mount....GoPro need a better solution to this.
07-17-2019 05:48 AM
Where did you read these "guidelines for using the Super Suite"?