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Sightseer
Posts: 1

GoPro claim

Hi! A month ago I purchased a brand new gopro black hero 8 in best buy located in New York. I came back to Denmark, where I live and I started having a lot of problems with my camera. I can’t even use it! It’s slow, software crashes and screen stops working. I may have used it just once or twice. Please help! The memory card it’s the one made for gopro hero 8, and I already updated the software thinking otmay have been because of that but it’s still not working! I’ve charged it fully before going to Spain this week and once I tried to turn it on, it was dead. It didn’t even show a light or anything.
GoPro
Posts: 5,352

Re: GoPro claim

Sorry to know that @fastcliff51066,

 

Have you tried reinstalling the firmware of your camera?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Please visit that link and follow the manual update instruction for your camera. 

 

If issue persist please contact GoPro Customer Support via chat or request a callback. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay