Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 5

GoPro bloccata

[ New ]

Arrivata ieri 3 agosto ,fatto aggiornamento, scaricato app, stamani ho fatto un giro in macchina con GoPro 7 Black, filmato da 2-3 minuti, spenta GoPro tt regolare, dopo 30 minuti bloccata nessun tasto funzionava,tolta e rimessa batteria, e' ripartita con batteria al 60%.

GoPro
Posts: 30,743

Re: GoPro bloccata

[ New ]

Hi @redridge63026

 

Sorry for any trouble caused.

What SD card are you using?

 

How was the last update done?

See if re-flashing the software will help.

Please follow the steps for a manual update on https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro bloccata

[ New ]

thanks for the reply, the sd card is the one supplied with the purchase,: SANDISK 32 gb speed up to 100 MB / s 667x (3), the update was downloaded from the site after registering the GoPro copied to the microsd and I followed the instructions.

thanks.

GoPro
Posts: 30,743

Re: GoPro bloccata

[ New ]

Hi @redridge63026

 

What is the model of the SD card?

Does it say Sandisk Ulta or Extreme?

 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro bloccata

[ New ]

extreme,     

ma da quel giorno il problema non si e' piu presentato.

grazie

Adventurer
Posts: 14,505

Re: GoPro bloccata

[ New ]

Please place yo ur sdxc card to a reader, open it,  open the sd info, copy and paste that to here for the GoPro rep. it will look like this and lets see what hte rep has to say here now.

 

 

Below is my card  take a look at it carefully, tell my WHY ON EARTH a  2002 card works 100%  in a 2017 product. please explain!

Manufacturer ID: 0x1b;
OEM/Application ID: SM;
Product Name: GC2QT;
Product Version: 3.0;
Product Serial Number: 0x396f6138;
Manufacture Month/Year: 12/2002;

Tourist
Posts: 5

Re: GoPro bloccata

[ New ]

Manufacturer ID: 0x3;
OEM/Application ID: SD;
Product Name: SM32G;
Product Version: 8.0;
Product Serial Number: 0x16370c77;
Manufacture Month/Year: 3/2004;

Tourist
Posts: 5

Re: GoPro bloccata

[ New ]

ma se il problema non fosse la microsd ma la batteria ? la settimana scorsa alla sera ho caricato la batteria in dotazione,

la mattina la batteria era completamente scarica, non ho problemi con batteria con innesti azzurri comprata in loco da unieuro.

DSCN6043.JPG
GoPro
Posts: 30,743

Re: GoPro bloccata

[ New ]

Hi @redridge63026

 

Were you able to run the manual update?

If you continue to get the same, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

 

Thanks!

Ej