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Tourist
Posts: 2

GoPro app

App will preview and download files, but can no longer play them.was able to last year.
Explorer
Posts: 12,793

Re: GoPro app

Desktop or mobile app?
What device and operation system?
What Resolution/Frame Rate are you using?
Protune ON/OFF?

You can contact GoPro Support and they can help troubleshoot with you. To reach out to GoPro Support, you can do so here https://gopro.com/help/ContactUs
Tourist
Posts: 2

Re: GoPro app

My mistake. The unit is a Hero (2018). The app is andriod, on a OnePlus 6. Could play the videos last year, but can no longer do so. Recordings were at 1440, 60fps, NTSC. The videos play in preview, go through the download process, can be selected, but not played
GoPro
Posts: 4,263

Re: GoPro app

@vitaloasis651, are you getting any error message or prompt? You can post back with a screenshot of the app showing the issue to help.