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%3CLINGO-SUB%20id%3D%22lingo-sub-336865%22%20slang%3D%22en-US%22%3EGoPro%20and%20swimming%20pool%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336865%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHello.%3CSPAN%20class%3D%22Apple-converted-space%22%3E%26nbsp%3B%20%3C%2FSPAN%3EIn%20February%20of%202019%2C%20I%20bought%20%E2%80%9CGo%20Pro%E2%80%9D%20in%20Thailand.%3CSPAN%20class%3D%22Apple-converted-space%22%3E%26nbsp%3B%20%3C%2FSPAN%3EAfter%20visiting%20the%20swimming%20pool%2C%20the%20camera%20stopped%20working.%3CSPAN%20class%3D%22Apple-converted-space%22%3E%26nbsp%3B%20%3C%2FSPAN%3EI%20was%20denied%20service%20by%20Go%20Pro%20Russia%20representatives%20because%20the%20camera%20was%20purchased%20in%20another%20country.%3CSPAN%20class%3D%22Apple-converted-space%22%3E%26nbsp%3B%20%3C%2FSPAN%3EThey%20advised%20me%20to%20write%20you%20a%20letter.%3CSPAN%20class%3D%22Apple-converted-space%22%3E%26nbsp%3B%20%3C%2FSPAN%3ECould%20you%20help%20me%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-336865%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336886%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20and%20swimming%20pool%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336886%22%20slang%3D%22en-US%22%3EThis%20is%20a%20member%20to%20member%20support%20community.%20You%20can%20reach%20the%20GoPro%20Support%20Team%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you%20have%20difficulty%20connecting%20to%20the%20chat%2C%20try%20changing%20your%20location%20the%20the%20USA.%20If%20you%20don't%20have%20GoPro%20Plus%2C%20you%20need%20to%20reach%20out%20to%20them%20at%20these%20times%3CBR%20%2F%3ESunday%207%3A00%20AM%20to%204%3A00%20PM%3CBR%20%2F%3EMonday%206%3A00%20AM%20to%206%3A00%20PM%3CBR%20%2F%3ETuesday%206%3A00%20AM%20to%206%3A00%20PM%3CBR%20%2F%3EWednesday%206%3A00%20AM%20to%206%3A00%20PM%3CBR%20%2F%3EThursday%206%3A00%20AM%20to%206%3A00%20PM%3CBR%20%2F%3EFriday%206%3A00%20AM%20to%206%3A00%20PM%3CBR%20%2F%3ESaturday%207%3A00%20AM%20to%204%3A00%20PM%3CBR%20%2F%3EThese%20times%20are%20(GMT-07%3A00)%20Pacific%20Daylight%20Time%20(America%2FLos_Angeles)%20so%20you%20will%20need%20to%20adjust%20according%20to%20your%20region.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1

GoPro and swimming pool

Hello.  In February of 2019, I bought “Go Pro” in Thailand.  After visiting the swimming pool, the camera stopped working.  I was denied service by Go Pro Russia representatives because the camera was purchased in another country.  They advised me to write you a letter.  Could you help me?

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Explorer
Posts: 11,742

Re: GoPro and swimming pool

This is a member to member support community. You can reach the GoPro Support Team here https://gopro.com/help/ContactUs

If you have difficulty connecting to the chat, try changing your location the the USA. If you don't have GoPro Plus, you need to reach out to them at these times
Sunday 7:00 AM to 4:00 PM
Monday 6:00 AM to 6:00 PM
Tuesday 6:00 AM to 6:00 PM
Wednesday 6:00 AM to 6:00 PM
Thursday 6:00 AM to 6:00 PM
Friday 6:00 AM to 6:00 PM
Saturday 7:00 AM to 4:00 PM
These times are (GMT-07:00) Pacific Daylight Time (America/Los_Angeles) so you will need to adjust according to your region.