Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-338779%22%20slang%3D%22es-ES%22%3EGoPro%20White%20does%20not%20charge%20and%20turns%20off%20alone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338779%22%20slang%3D%22es-ES%22%3E%3CP%3EI%20just%20bought%20a%20Go%20Pro%20White%20and%20a%20Micro%20SD%20memory%20card%20from%20the%20Kingston%20brand.%20When%20you%20turn%20on%20the%20camera%2C%20it%20turns%20off%20after%20a%20couple%20of%20seconds.%20It%20shows%20a%20red%20symbol%20in%20the%20place%20of%20the%20sd%20card%20with%20a%20white%20'x'.%20Sometimes%20if%20it%20stays%20on%2C%20but%20after%20making%20a%20video%20or%20taking%20a%20couple%20of%20photos%2C%20it%20turns%20itself%20off.%20When%20I%20turn%20it%20on%20again%2C%20it%20shows%20the%20red%20card%20with%20a%20white%20'x'%20and%20goes%20out.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20when%20I'm%20going%20to%20charge%20it%2C%20the%20led%20light%20does%20not%20turn%20on%2C%20and%20if%20it%20does%2C%20it's%20for%20a%20couple%20of%20seconds%20and%20then%20it%20turns%20off%20and%20the%20camera%20does%20not%20charge%20the%20battery%20...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPS%3A%20I've%20done%20the%20manual%20update%2C%20I've%20reset%20it%20and%20nothing%2C%20it's%20still%20the%20same%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20I%20can%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-338779%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Sightseer
Posts: 1

GoPro White no carga y se apaga sola

[ Edited ]

Acabo de comprar una Go Pro White y una tarjeta de memoria Micro SD de la marca Kingston. Al encender la camara, se apaga despues de un par de segundos. Muestra un simbolo rojo en el lugar de la tarjeta sd con una 'x' blanca. A veces si que se queda encendida, pero despues de hacer un vídeo o tomar un par de fotos, se apaga sola. Cuando la vuelvo a encender vuelve a mostrar la tarjeta roja con una 'x' blanca y se apaga.

 

Además, cuando voy a cargarla, la luz led no se enciende, y si lo hace, es por un par de segundos y luego se apaga y la cámara no carga la batería...

 

PS: He hecho la actualización manual, le he hecho reset y nada, sigue igual

 

¿Qué puedo hacer?

 

Gracias

GoPro
Posts: 8,932

Re: GoPro White no carga y se apaga sola

Hi @jacobol3

 

Thanks for choosing GoPro to capture great moments!

Please run the manual update again using one of the recommended SD cards listed on this link.

Let us know how it goes.

Should it still be the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs       

You can also refer to the same store/channel you got the camera from.

 

 

Thanks!

Ej