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Tourist
Posts: 4

GoPro Support seems really terrible? Where'smy support? Indian customers doesn't need support?

[ New ]

The help link is not working for months and there's no other way to reach them.

 

I purchased a GoPro 8 from amazon and is having issues from a small water dip.

 

There's no way I'm going for a GoPro with this kind of support.

 

I tried raising complaints multipe time

either chat support is not available or then its the support window is over

WTH

GoPro
Posts: 14,949

Re: GoPro Support seems really terrible? Where'smy support? Indian customers doesn't need support?

[ New ]

@jinojossy93, sorry to hear you're having trouble connecting with our Support Team.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Tourist
Posts: 4

Re: GoPro Support seems really terrible? Where'smy support? Indian customers doesn't need support?

[ New ]

Lemme check tomorrow.

 

Because of this issue. Instead of reporting warranty claim with in an year.

 

I now had to wait till 1.6 yrs and report now.

Anyway thanks for your comment

Hope it wil be helpful

Tourist
Posts: 4

Re: GoPro Support seems really terrible? Where'smy support? Indian customers doesn't need support?

[ New ]

I'm not able to reach them. What is the time slot avaialble for chat.

 

The time it displays on the site seems like totally wrong

GoPro
Posts: 20,602

Re: GoPro Support seems really terrible? Where'smy support? Indian customers doesn't need support?

[ New ]

Hello, @jinojossy93. Make sure that you specify the country/location through the drop-down menu on the upper right portion of the contact page. You will then be shown the operating hours for Support.