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Tourist
Posts: 2

GoPro Support not reachable / warranty repair without receipt

Hello Guys, could someone let me know how to contact someone from Gopro? Chat is not available and i am on hold for 30 minutes now, I have tried to call earlier during today, but it seems to me like no one cares.

 

Anyway my issue is following:

 

I have a gopro bought in Bestbuy Miami, however, no one is able to provide me with receipt for the purchase as I have lost the physical one I had. Since i am now located in Czech republic, i cannot really do anything about it and I will not be back in US anytime soon. There should still be 1 year warranty active since it was bought during August 2016.

 

Is there any way how to make warranty repair? For example to use SN?

 

Hero4 Silver 

Issue: camera is not able to stay alive, will turn off after 5 seconds, tried different batteries, different chargers.

 

Thanks

 

Filip

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Adventurer
Posts: 12,038

Re: GoPro Support not reachable / warranty repair without receipt

no gopro only deals with  store reciepts, maybe contacting if bought by creditcard for a statement. and  try that route.   gopro also promises that  they  work on a  one to one bases even after the warranty has expired.  good luck. I contact Bestbuy  to get that paperwork. if they  have you on record.

Highlighted
Tourist
Posts: 2

Re: GoPro Support not reachable / warranty repair without receipt

Thanks for reply, i would really love to contact them to arrange some kind of "one on one", but that is absolutely without a chance, chat is not working, no one is picking up the phone...

 

Anyway I will write to Bestbuy, again and see what happens... again.

 

Thanks

Highlighted
Tourist
Posts: 5

Re: GoPro Support not reachable / warranty repair without receipt

My GoPro Black died after three uses indoors. This happened the day after I updated the firmware. I have been on Hold with "Support" for an hour. NO Chats available. What is with GoPro? I see that lots of others are having this problem.

Highlighted
Tourist
Posts: 4

Re: GoPro Support not reachable / warranty repair without receipt

It seems that quality went down the drain and the GoPro approach is "Could not care less". My hero 4 silver died after 18 months of light use. No one available to comment, just been left with useless equipment and empty pockets. Seen adverts of new hero5, £399 for probably 12 months use...Aye right!