GoPro Smart Control is not connecting to Hero5 Session [ New ]

[activetree5015]

good morning i have a remote control stopped working with the go pro session i bought the Smart remote and also in the pairing i don't know what to do nor do i understand how the GoPro support has not yet explained how to solve this problem lousy service

[activetree5015]

I tried everything GoPro is working badly does not solve the problem I also cannot

[aenriquez]

@activetree5015, typically, this connection issue can be resolved by resetting the connections on all devices. I do have some suggestions that may help.  

1. Turn off the Smart Remote and your camera. 
2. Reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Leave the remote powered OFF for the meantime. 
3. Reset the Wi-Fi connections on your camera using the steps here. 
4. Pair the devices:  
   • Power off your remote. Power ON your camera and set it up for pairing using the instructions here. 
   • Now set your camera aside and pick up the remote. 
   • With the remote powered OFF, press and hold the red Shutter button on the remote. While continuing to hold the red button, press the white Power button once briefly. The remote will power on and show two arrows moving towards each other. You can let go of the red button at this time. Now the remote is in pairing mode. 
   • At this point, the camera and remote should both show arrows moving towards each other. After one minute or less, the camera and remote should pair. 
   • The remote should now mirror the camera's front LCD screen, indicating that the pairing was successful.

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