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Reply
Sightseer
Posts: 1

GoPro Silver 7

I buy a new camera ready for a race tomorrow and I can’t just take it out the box and use it ? I have to mess around with an App that doesn’t even seem to know you’ve made a Hero Silver 7 ? I’m completely stuck with a race at 9am.

The GoPro App doesn’t list the Hero 7 Silver... what do you suggest please ??

Thanks !
GoPro
Posts: 9,584

Re: GoPro Silver 7

Hi @hardycave18821

 

Sorry for any troubles caused. What phone are you using? Do you have the latest version of the GoPro app?

From the list of the cameras, you would need to select HERO7 (this will allow you to pair HERO7 White/Silver and Black).

 

HERO7 Cameras Pairing Process

  1. Pick up your camera: 
    • Power on your camera.
    • Open the utility drawer by swiping from the top to the bottom of the touch display, then select "Preferences."
    • Select "Connections" and then tap on "Connect Device."
    • Tap on "GoPro App" to put your camera in pairing mode.
    • At this point, you can tap on the "i" icon in the top right corner to see your WiFi name and password.
  2. Open the GoPro App:
    • Select the Camera logo at the bottom left corner of the app and it will automatically begin scanning for your camera
    • You should see "We Found Your GoPro" and a blue "Connect" button. Tap on connect.
    • You will see a section to change your camera's name, or you can tap on the bottom button to leave the name as it is.
    • Once a name is set your GoPro App will show a live preview of your camera. You're all set!

Should you still have issues pairing, try to reset the Wi-Fi settings of your camera. You may also need the forget the Wi-Fi name and Bluetooth ID on your phone.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej

 

 

Explorer
Posts: 11,716

Re: GoPro Silver 7

You should be able to skip the app pairing if you need to by pressing the side Mode button when the prompt for connecting to the app comes up. You should update the camera, so if you can't/wont be connecting to the app, you should do it with your computer either through the Quik Desktop app or by doing a manual update. https://gopro.com/en/us/update/hero7-silver