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Reply
Hiker
Posts: 21

Re: GoPro Session5 turns itself Off..?

Correction: So, the App's 'Media' showed 'All' files, and the camera only, showed the files 'named' "GOPROxxx", and not the "GP010xxx" file ... ?? .... Total Time of the 17 files: 01:01:48
Hiker
Posts: 21

Re: GoPro Session5 turns itself Off..?

9/17/2018, Using a different USB cable did seem to keep the Red light On / Charging for a longer period of time; it did go off what seemed to me to be too, early, I unplugged it and immediately, plugged it back in and it seemed to continue to keep charging, and when the Red Light went off this time, I checked with the App and it was at 100% (It sure, seems the camera's Battery Icon / Indicator and messages do not synch with the App's percentage of charge information) ... Here is some text / documentation of tests that I ran last night and this morning . . . .

9/17/2018, 14 videos, mounted in Standard Frame on 'Clip On' fixture sittin on end table.

1080/30fps/M - 1920x1080
GOPRO173 5:28, GOPRO174 4:10, GOPRO175 2:42, GOPRO176 7:30, GOPRO177 1:36, GOPRO178 3:04, GOPRO179 1:25, GOPRO180 1:47, GOPRO181 1:19, GOPRO182 2:09, GOPRO183 0:20, GOPRO184 7:41, GOPRO185 0:02, GOPRO186 0:10; Total: 00:39:30 - Messages: Too Hot Shutting Down - App = Low Battery 40% - Battery Empty - 10%
Plugged in to 5v / 1.0A charger, approx. 30 mins., Red Light went off, App = 40%; unplugged it and immediately, plugged it back in and it seemed to keep charging and when the Red Light went off this time, I checked with the App and it was at 100%

9/18/2018 videos, mounted in Low-Profile Frame on 'Clip On / In' fixture sittin on end table.
Temperatures taken from the Bottom of the camera, which appeared to be the warmest side.
Temperatures taken using an Infrared Thermometer.
I started recording, these Test Recordings, after periods of the camera being Off; as the camera is used when I actually, use the camera during my motorcycle racing events, having periods of Off Time before recording different segments of an event, Practice Sessions, Heat races, Main event races.

Video Setting: 1080/30fps/M - 1920x1080

GOPRO187 00:12:00 [Not in a Frame, Message: Too Hot Shutting Down], GP010187 [? Different NAME; first time that ever happened ??] 00:1:12, Too Hot Shutting Down.
[In Low-Profile Frame (camera exterior temp = 77*F)] GOPRO188 00:09:04; @ 00:01:45, Battery Low, @ 00:04:00 85*F, @ 00:05:00 89*F, Battery Low, @ 00:06:00 95*F, Battery Low, @ 00:08:00 95*F, Battery Low, @ 00:09:04 95*F, Too Hot Shutting Down; immediately, connected to App. . .
APP = Battery 70%, After 00:03:12 of using App / Phone / Camera Wireless got Low Battery message, App showed Battery at 10%, App's 'Media' conained 17 videos, Camera displayed the number 16 ??, @ 00:04:00 - 00:05:00 with Camera Wireless / App / Phone On, Message: Too Hot Shutting Down 89*F ... Remove GoPro Hero4 Session from the Low-Profile Frame Connect to 5v/1a 110dc charger/usb cable, approx. 30 mins charged ...
[In Low-Profile Frame] GOPRO189 - GOPRO194 [00:30:52] (All functioned without problems); during GOPRO192 Battery Low; App = 10%. .. Total time of 9/18/2018 videos: 00:53:10 ... Total of all 17 videos: 01:32:40

 

Hero4 Session gets too, hot during charging when installed in a Frame, (particularly, the Standard Frame?)?; not completely, charging battery, and not synching Battery Icon / Indicator and/with App Percentage? .. Hero4 Session gets too, Hot during recording when mounted in the 'Standard' Frame?; [drilled holes in Bottom of 'Standard' Frame; assist in cooling?] .. Remove from Handlebars when not needed, keeping it out of the Sun, keeping Hero4 Session as cool as possible? .. It did not seem that using a different USB cable was a solution to the problem of the Hero4 Session shutting off on its own.

Test-Files_Intervals.jpg
GoPro
Posts: 8,334

Re: GoPro Session5 turns itself Off..?

Very thorough testing and detailed results you got there, @mikeyg61957 .  Although it is not unusual for the camera to warm up when used or being charged, there are a number of factors that can contribute to further increasing its temperature. Among these are (1) recording in high-performance modes such as 2.7K or higher, and frame rates 60fps or higher, (2) connecting the camera to the GoPro App while in operation, (3) using a non-compatible SD card (which is not the case for you), (4) errors associated with the current firmware installation, and (5) lack of airflow around the camera when in use. 

 

If you have not done it yet, see if manually updating the camera firmware will clear the issue. This be done even if the camera already has the latest firmware. You can find the instructions here. Make sure that the SD card is formatted and the camera is charged to at least 50% prior to the update process. 

 

If the same issue is observed, the next path forward is to contact our Support team. You can call or initiate a chat with them through https://gopro.com/help/ContactUs 

 

Thanks, 
Marius

Hiker
Posts: 21

Re: GoPro Session5 turns itself Off..?

Thank you, Marius. I had contacted GoPro Support by phone Sept. 17, 2018, and I do have a Case Number. I was instructed and guided during a Manual Update. I was told to contact GoPro Support if I continued to have issues. After contacting and getting assistance from GoPro Support I began the testing of the Camera. My last 9-18-'18 tests seem to show that the camera might, be working properly; I will see how it performs in my 'real life' situation very, soon. .. Again, Marius, Thank You.
GoPro
Posts: 8,334

Re: GoPro Session5 turns itself Off..?

Sounds like a plan. Thank you, too, @mikeyg61957 for following through with the recommended solutions. We will be watching out for an update from you then. Have fun using your GoPro!

Tourist
Posts: 4

Re: GoPro Session5 turns itself Off..?

Perhaps even more annoying, my Session 5 turns itself off while transferring files or simply when trying to connect to it. I rarely get a file transfer without having to restart the stupid thing fewer than two or three times.

 

I have it plugged in to USB power. I have my iPhone X or iPad Pro plugged into power. I have reformatted the memory card (SanDisk 128 Gb Extreme Pro) several times. It's the most frustrating piece of video equipment I have ever bought. The software from GoPro, Quik, is laughable. Trasfer rate is horrible on Macbook Air and Surface Pro, never mind wireless. And this thing gets H-O-T! I have come to dread using this, and I'm scratching around for another device in a similar form factor.

 

Sorry for the rant. I am hella frustrated.

 

I keep looking for a menu choice for auto timeout to extend the length, but I don't see anything like that. I don't even want to get started with how anti-intuitive the settings for this device are. I'll just stop now.

GoPro
Posts: 10,731

Re: GoPro Session5 turns itself Off..?

 

Hi @polymathink

 

 

I am sorry for any troubles caused.

We'd like to help you on this further.

The camera should not power off/time out while connected to the GoPro App.

Please try to run a manual software update on your camera.

An update was also released recently for the GoPro App. 

 

See if these steps corrects the issue.

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: GoPro Session5 turns itself Off..?

The very first thing I did after upacking my Session 5 was to update the firmware. Quik indicates I am at the current version 2.51, I believe it is, July 2017. My apps are always updated. The issue seems to revolve around connectivity. The Session seems to lose connectivity despite being in proximity to the iOS device (within three to five feet). Once that connection is lost, it shuts off. What's so frustrating is that it seems to be intermittant. I can find no cause and no order in which to connect devices so that I don't have to do my little connectivity dance in order to set up a transfer.

 

I wonder if the OP has a similar issue and whether or not his Session is shutting off due to the firmware's auto-shutdown after 10 minutes, which I've read about elsewhere. That should be configurable. If GoPro isn't going to further develop the line, they might think about opening up the firmware configs a smidge so that savvy customers can get the most from a discoed line.