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Sightseer
Posts: 2

GoPro Repair Centre in Hong Kong

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Hi, where can I get my GoPro repaired in Hong Kong? It said it was waterproof but I took my GoPro underwater and now it doesn't work anymore. I cannot find any Hong Kong phone numbers for customer support and everytime I try the 'Contact Us' chat I get the message: "Sorry, all agents are helping other customers right now. Please try again later."

 

Thank you for any pointers in the right direction.


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GoPro
Posts: 19,223

Re: GoPro Repair Centre in Hong Kong

[ New ]

Hello @mariaj62443. You were on the right track in terms of contacting Support. Be sure that you contact the team during the hours of operation indicated on the contact page. If it still will not work, try changing the location to the US, use Google Chrome or an incognito browser. 

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GoPro
Posts: 19,223

Re: GoPro Repair Centre in Hong Kong

[ New ]

Hello @mariaj62443. You were on the right track in terms of contacting Support. Be sure that you contact the team during the hours of operation indicated on the contact page. If it still will not work, try changing the location to the US, use Google Chrome or an incognito browser. 

Sightseer
Posts: 2

Re: GoPro Repair Centre in Hong Kong

[ New ]

Thank you so much! I just got off the phone with your customer service and John sorted me out! Thanks again!