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Sightseer
Posts: 2

GoPro Quik Desktop App for Mac Doesn't Recognize Media on Hero 4

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I have GoPro Quik Desktop App for Mac Version 2.7.0.874.  I have a Hero 4 running firmware version 5.00.00.  My Hero 4 successfully connects to the app when connected via USB.  I have three videos on my Hero4.  The Quik app says there is nothing to import.  Have spent a lot of time searching for solutions and don't find any oither than upgrade firmware which does not apply.  I have the latest firmware for my Hero 4 and latest version of Quik.   Have had this problem before and just gave up and imported the files outside of Quik.  Any other thoughts?

GoPro
Posts: 28,851

Re: GoPro Quik Desktop App for Mac Doesn't Recognize Media on Hero 4

[ New ]

Hi @danlb1954

 

What SD card are you using?

Check out the steps on https://community.gopro.com/t5/en/Camera-is-Not-Recognized-on-Quik-for-desktop-Mac/ta-p/392989

 

Let us know how it goes.

If it's still the same, try using an SD card adapter.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Quik Desktop App for Mac Doesn't Recognize Media on Hero 4

[ New ]

Turns out, I happened upon a YouTube video that solved the problem.  I was using a USB Hub to connect.  Once I connecied directly to the Mac USB port, problem solved!