Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

GoPro Quick Doesnt see my Hero 8

Hi there, sorry to be a pain.

I have tried everything and i can not figure out why my PC doesnt see the Hero 8.

I had a Hero 7 and it worked no problems.

 

I see the USB on the Hero8 when i plug it in. My comp makes the connecting noise, and if i go to printers and devices it sees the go pro. But that all, its no where else on my comp, and Quick dosent see it at all.

 

I hope seome one can help.

I usually just plug in my Her0 7 and it downloads the videos instantly.

 

Cheers for any Help.

T


Accepted Solutions
Highlighted
Nomad
Posts: 420

Re: GoPro Quick Doesnt see my Hero 8


All Replies
Highlighted
Nomad
Posts: 420

Re: GoPro Quick Doesnt see my Hero 8

Highlighted
Tourist
Posts: 4

Re: GoPro Quick Doesnt see my Hero 8

Thats really helpful, it could well be the cable.

 

Ok, so next question.

 

If i need to buy a new cable shall i just get a USBc to USBc as my computer has aUSBc inlet. It makes sence, but i have no idea if it works. 

 

Thanks for any help.

 

T

Highlighted
Tourist
Posts: 4

Re: GoPro Quick Doesnt see my Hero 8

Ok, i just checked the colour of the USB plug and its White, when it sould be Blue i guess. So looks like it was sent with the wrong cable. Grrr

T

Highlighted
Nomad
Posts: 420

Re: GoPro Quick Doesnt see my Hero 8


@twou5423 wrote:

Thats really helpful, it could well be the cable.

 

Ok, so next question.

 

If i need to buy a new cable shall i just get a USBc to USBc as my computer has aUSBc inlet. It makes sence, but i have no idea if it works. 

 

Thanks for any help.

 

T


 

yes i use a short C to C cable on mine

Highlighted
Explorer
Posts: 13,002

Re: GoPro Quick Doesnt see my Hero 8

I think GoPro is sending out the USB 2.0 Cables with all of the HERO8 cameras. I don't know why, it's just going to end up being a headache for them in the long run, but I received the same cable as has been mentioned.
Highlighted
Tourist
Posts: 4

Re: GoPro Quick Doesnt see my Hero 8

OK, problem solved, i just went and bought a $34  USB 3.0 cable and it works like a dream. Still a bit pissed off about it, but i can live with it.