06-17-2020 01:08 PM
@ashrafa53 when the application marks the files as uploaded, they are indeed uploaded. We have a media pipeline that then takes the files and makes them available for playback. Depending on the duration of the videos, that might take time. Shorter videos(since they need less processing) will appear on the cloud tab/web media library sooner. Longer videos will take longer to process and might not show up for some time.
06-17-2020 01:33 PM - edited 06-17-2020 01:38 PM
@ashrafa53. Are you trying to upload the three files you identified as well? I mean, uploading them to the cloud directly from the SD card? Let us know how it goes.
If you can also provide us information about the phone that you are using, the OS it is running on, as well as the GoPro App version that would be greatly helpful. Please check as well if you are able to see the "missing files" when using the filter Recently Uploaded in the media library.
06-17-2020 11:47 PM
06-18-2020 12:16 AM
Thank you for the update, @ashrafa53. We'd like to isolate the issue further and see if there is anything in the GoPro App system that might be contributing to the issue.
Please provide us information about the phone that you are using, the OS it is running on, as well as the GoPro App version that is installed on your device.
Have you been able to check if you are able to see the "missing files" when using the filter Recently Uploaded in the media library?
06-18-2020 04:14 PM
@mariustanya The filter "Recently Uploaded in the media library" did not show any of the missing files.
GoPro App version is 6.15 (9141)
Phone is Samsung S9+ with the latest software update
06-29-2020 02:08 PM
Hello, @ashrafa53. We released a new version of the GoPro App for Android. Please if this improves uploading media to the cloud. Are you still missing files on your PLUS media library?
06-29-2020 10:23 PM
Thanks @mariustanya for checking on me.
I did upload to the latest software and yet to try it on my next adventure.
But unfortuntly I am still stuck with the missing files :(
I still cannot see them anywhere.
I think I will just give up, delete those vidoes from the memory card and imgainge that I never took them in the 1st place.
Clear the memory card contents totally from anything on it... and see if a fresh start without this "conflict" will help.
With best regards,