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Sightseer
Posts: 1

GoPro Not Turning On [Water Resistance Didn't Worked]

[ New ]

Hello,

 

Was shooting over the pool visuals by closing all the lids tightly and Gopro was not even working after that. Could see water getting inside and battery also drained.

 

This is really bad for a camera where we can't use it in a small pool itself. Please help with claiming warranty for my Gopro Hero8 .

 

Attaching the bill for reference. 

 

Please feel free to reachout to +91-7907811043


Accepted Solutions
GoPro
Posts: 27,179

Re: GoPro Not Turning On [Water Resistance Didn't Worked]

[ New ]

Hello @jithum78415

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.

Let our Support team take a look at what happened.

You may contact them through https://gopro.com/help/ContactUs


Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: GoPro Not Turning On [Water Resistance Didn't Worked]

[ New ]

Hello @jithum78415

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.

Let our Support team take a look at what happened.

You may contact them through https://gopro.com/help/ContactUs


Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej