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Tourist
Posts: 5

GoPro Membership Refund!?!

I have received an email with the details for my "Cash Refund" for the return of the GoPro Max package I returned which equates to £329.99, but I paid £379.98. so how do I get a refund for the £49.99 for the GoPro Membership please?

I am waiting to replace an order for the GoPro Hero9 Bundle edition at £379.98 which includes the GoPro Membership of £49.99, but I cannot order until you refund and cancel the membership for the GoPro Max.

It would be great if you honoured your promises to call the customer when they apply for a call back too! 

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GoPro
Posts: 20,097

Re: GoPro Membership Refund!?!

Hi @yorkie9668

 

We see that the order total is $329.99.

The $49.99  may have just been an authorization charge and not an actual charge.

 

You may also reach out to Support to have this checked further.

https://gopro.com/help/ContactUs

 

Thanks!

Ej