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Sightseer
Posts: 5

GoPro Max

[ New ]

Hola, la camará no fusiona bien los videos, aparecen sombras de los movimientos que se realizan, actualice la camara hace un par de semanas.

Favor su ayuda para solucionar este problema

GoPro
Posts: 15,698

Re: GoPro Max

[ New ]

Hello @jmelian. We'd like to gather a few more details to help isolate the issue. Do you get the same results when you playback the media directly in the camera? Does it only happen to the rendered video or you get the issue during playback through the GoPro app (mobile)?

It will also help if you can provide us with a sample screenshot or recording showing the image issue. Thanks!

Sightseer
Posts: 5

Re: GoPro Max

[ New ]

Este es el video de prueba

Asì se ve

VideoCapture_20210205-205226.jpg
Sightseer
Posts: 5

Re: GoPro Max

[ New ]
 
VideoCapture_20210205-205351.jpg
GoPro
Posts: 15,698

Re: GoPro Max

[ New ]

@jmelian, please make sure that the camera's lenses are clean; wipe it with a soft, lint-free cloth.

Image quality issues are usually resolved by manually reinstalling the camera's firmware as it can help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

In addition, make sure your mobile device and the GoPro app are on their current versions.

If available, do you also get the same results when rendering through the GoPro Player on a computer?

Sightseer
Posts: 5

Re: GoPro Max

[ New ]

Hice todos los pasos para actualizar la camara y sigue el mismo problema

limpie los lentes etc

GoPro
Posts: 15,698

Re: GoPro Max

[ New ]

@jmelian, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Sightseer
Posts: 5

Re: GoPro Max

[ New ]

Hoy subí a mi tarjeta SD videos que había grabado con aterioridad y que se veían bien , pero al probarlos se ven pixelados y con la misma sombras que describí.

Espero mañana en horario laboral puedan darme una solución