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Hiker
Posts: 29
Accepted Solution

GoPro Max crashing

Took  my Max out to try and record a video today, around 2min into the recording it stopped recording video but carried on recording audio. Using the recommended memory card. 
I am trying to be patient with GoPro, but unless they can fix this camera I will be needing a refund.


Accepted Solutions
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Hiker
Posts: 29

Re: GoPro Max crashing

Thanks for the rply, I formatted the memory card and it seems ok now!

View solution in original post


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GoPro
Posts: 13,878

Re: GoPro Max crashing

Hi @petero3812

 

Please run a manual software update. https://gopro.com/en/us/update
Once the update is completed, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
Do a test recording and see if it made a difference. 
Let us know how it goes.

 

Thanks!

Ej

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Hiker
Posts: 29

Re: GoPro Max crashing

Thanks for the rply, I formatted the memory card and it seems ok now!

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GoPro
Posts: 5,663

Re: GoPro Max crashing

@petero3812, glad to hear you're back up and running again. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!