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GoPro
Posts: 10,107

Re: GoPro Max Video Recording freezes

Hello Everyone. We just released a new version for the MAX firmware. Be sure to update your cameras and let us know how it goes. Details for the update are at https://gopro.com/en/us/update/max .

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Hiker
Posts: 9

Re: GoPro Max Video Recording freezes

Page not found! :(

Capture d’écran, le 2020-01-29 à 19.07.39.png
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Tourist
Posts: 2

Re: GoPro Max Video Recording freezes

Hi, I just experienced the video freezing on my Max, with only audio for the remainder of the recording. I have only used the camera a few times, with about a half dozen recordings prior to this issue. I first noticed this a couple of days ago, after updating to 1.35 (yes, I noticed there is now a 1.40 available, but I don't have it installed yet). 

 

I have a 55 second recording in the 360 5.6K/30 mode that I was monitoring with my phone app. I stopped it when it appeared the video had frozen and I thought at first it was the connection to the app. Started it up again and it ran about 45 sec before freezing again. I contined to record (thinking it was the app) and have the 'frozen frame' with background audio for the rest of the recording (about 3 minutes total). 

 

After looking up the issue and finding this thread, I decided to reformat the card. After doing so, I have recorded 4 additional videos (all same format as before) and they seem fine, so far. They are all under 4 minutes in length. Could the problem have something to do with errors on the card that are cleared on formatting? I will update the firmware and report further if I get the freeze again. 

 

I am using the same SanDisk Extreme 64Gb V30 card for all tests, have not swapped it out. I am also using the same battery, the one that came with the camera. Camera was initially at 70F and moved to mid 20s F. The wifi was 5ghz. My 1 minute video that first exhibited the problem is at: https://www.dropbox.com/s/z5ifr8zy1bs2p2z/GS010028.360?dl=0

 

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GoPro
Posts: 10,107

Re: GoPro Max Video Recording freezes

Thank you for sharing your observations, @janh654. Let us know how it goes as you test further. By the way, how do you record? Do you use QuikCapture

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GoPro
Posts: 10,107

Re: GoPro Max Video Recording freezes

Hello @martind21. This link https://gopro.com/en/us/update/max works. I clicked on it and was directed to the update page. 

 

You can view the fixes and improvements through https://community.gopro.com/t5/en/Software-Update-Release-Information/ta-p/394354

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Tourist
Posts: 2

Re: GoPro Max Video Recording freezes

[ Edited ]

@mariustanya wrote:

Thank you for sharing your observations, @janh654. Let us know how it goes as you test further. By the way, how do you record? Do you use QuikCapture


 

Well, I am still familiarizing myself with the interface. GoPro is new to me. I am not really sure how to use QuikCapture, and don't think that I am using it. I turn on the camera and then either use the camera controls in the app or touch the top red button to start and stop the recording. Since those two problem videos, I have been also trying out the voice commands to stop the recording. 

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Tourist
Posts: 5

Re: GoPro Max Video Recording freezes

I've had the same issue with my Max, from day one in the office until yesterday at the beach. Very random, some videos are fine, other freeze at 14s with only the audio working. I've tested multiple recommended sd cards with no luck, reset the camera, formatted the cards, etc.

 

I've just updated to fw 1.4 in the hope it will fix the issue.

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GoPro
Posts: 12,898

Re: GoPro Max Video Recording freezes

Thanks @agileridge3308

 

Feel free to post back if something comes up.

Camera Freezes Up

 

Regards,

Ej