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GoPro
Posts: 4,583

Re: GoPro Max Video Recording freezes

@pentux, thanks for the info. Please contact our Support Team and provide the details to them for further review. Thanks!

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Hiker
Posts: 10

Re: GoPro Max Video Recording freezes

Hi, 

 

i already contact them 2 week ago, i am getting a replacement camera. Not sure if the Camera had an issue. once i get the new one i will run further test.

I will keep the community posted once i get my replacement MAX.

 

 

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Tourist
Posts: 3

Re: GoPro Max Video Recording freezes

Why did you need a replacement? Was it for this issue?
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Hiker
Posts: 10

Re: GoPro Max Video Recording freezes

Yes for the same issue, but i am not sure if a faulty cam was the root cause. I will run few test this week end with the replacement cam and keep you posted.

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Hiker
Posts: 9

Re: GoPro Max Video Recording freezes

Bonjour a tous!

 

j'ai vécu le meme probleme samedi passé, j'ai refais la mise a jour manuelle, et, réinitialisé la GoPro Max, je suis aller me promener en ville avec la camera, apres 12 minutes, l'image a gelé... 

 

Je crois a un probleme firmware...

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Sightseer
Posts: 1

Re: GoPro Max Video Recording freezes

I am also having this same issue, seems to happen to a handful of clips every time I take the camera out surfing.  Add this to my growing list of frustrations with the Max.  The lock feature is almost useless, my camera still finds a way to constantly unlock/change modes while surfing.  Also the absense of the night features that were available on the Fusion is mind boggling.

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GoPro
Posts: 4,583

Re: GoPro Max Video Recording freezes

@martind21, @whitm0, please contact our Support Team so they can look further into the details and coordinate with the team in charge. You can reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. When you do, let them know about the troubleshooting steps already taken and provide the following essential info:

  • Do you see similar results when playing back the video directly in the camera?
  • When did you first notice the issue?
  • Does it happen to all videos? What are the video settings used?
  • SD card brand and capacity.
  • Do you get the same results using a different recommended SD card?
  • MAX camera's Wi-Fi frequency used.
  • Firmware version installed.
  • Upload a sample raw/unedited footage to your Dropbox or Google Drive and provide the shared link to help us analyze the metadata of the file.
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Hiker
Posts: 10

Re: GoPro Max Video Recording freezes

https://youtu.be/9C-RD_OP2ok
Please see the frozen behavior as video. The latest FW won't fix the issue.
The delear had changed a new one for me, the problem still exist, it's firmware issue definitely!!
It's very annoied ......