12-30-2019 09:46 AM
Even recommended cards can have issues. One suggestion is to reformat the card. Note that doing this will erase any content already on the card. Even so, if you have another card that is on the list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308, please try that card to see if the issues continue. If the GoPro works fine with another recommended card, then we can isolate the issue to the specific card and try to resolve that issue.
12-30-2019 09:54 AM
For my case i did try multiple card which was recommended by gopro lexar and Sandisk both having the same issue even after manual update and reformating.
Might worth to escalate the issue internally with the tech team i am sure they might have plenty of R&D done on multiple card and have more access to log on the camera to understand whats going on.
12-30-2019 09:59 AM
It's 100% the cameras that are the issue. The same cards work totally fine in every other piece of equipment. The MAX is having issues with any card that you put into it if you record enough times. I see the issue happening most often on long clips from what I've experienced. The first clip that this happened to me on I could even see the screen on the back of the camera showing me a live preview past the :14 mark that the video freezes. If the camera is this finicky it should really be asking for a faster card or recording lower bitrate files.
12-31-2019 09:04 AM
Just here to add myself to the list of people who are having this freezing issue. :( For me it usually happens at around 17-18 minutes of recording. I'm also using the supplied SD card and the current firmware.
12-31-2019 04:59 PM
I had this happened bultiple times prior to update 1.35 and after update some of them have been multiple minutes long another video was less than a minute. One of them was filming a disabled guy doing a solo paraglider flight with me launching him... Losing some pretty valuable footage due to this.
This camera is broken and needs to be fixed.
12-31-2019 05:46 PM
Brand new camera, today was the first day out with it. When I paired it with my phone yesterday (the day it arrived) I upgraded it to 1.35. I'm using a supported card Samsung Evo Plus (UHS-1 U3) 256GB MB-MC256GA/AM. It was formatted when it was installed in the camera. The temperature was in the high 40's, with wind chill was a little cooler.
I have about 2 minutes and 30 seconds of awesome video and another 30 minutes of just sound as I was mountain biking today.
I pulled the video files off the SD card then formatted it with the MAX and pulled the battery out and put it back in. There is another thread related to the HERO7 Black where peopoe are reporting the same thing... the battery pull thing seems to be some type of a temporary fix.
Super disappointing to drop $500 on a camera that shoots for two and a half minutes, this needs to be a priority for GoPro to fix.
12-31-2019 06:08 PM