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Reply
Explorer
Posts: 12,207

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

live stream using hotspot:
Make sure you have a cellular plan that lets you use your phone as a hotspot.
From the Live Stream Setup screen, select Turn On Personal Hotspot and follow the steps to connect.

It may take a minute for your hotspot to appear after you turn it on. Wait a moment and then select your hotspot when it shows up in the menu.
Stay within range of your hotspot during your live streaming session.

Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Thank you. I did all that the day after, and it worked. However, I’m more concerned about the 6s not supporting video playback. Any thoughts on that?
Explorer
Posts: 12,207

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

1) Download and launch Lirum Device Info Lite

2) Look under model in the main page
3) If model is N66AP or N71AP, sorry, you’ve got a Samsung chip and that may, may, be why you're having issues. If model is N66MAP or N71MAP you’ve got TSMC and there is something else causing the issue.  Be sure to delete the GoPro App, restart your phone, and then install again.

Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

I followed your instructions and found I have the N71maP. I deleted app, reset phone and reinstalled. Same thing... this is what it is doing in case I’m not describing it well - https://youtu.be/kLC7hYjarMI

Thank you again
Explorer
Posts: 12,207

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

This thread, or a new post, should probably be moved to the GoPro app forum so people more familiar with it will be able to make suggestions. @haindash , any insight as to why the videos are not rendering on iPhone 6S?
GoPro
Posts: 660

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Hi @jyestur 

Will try to help :) So don't hesitate to post here https://community.gopro.com/t5/GoPro-Apps-for-Mobile/bd-p/App when it's app related.

So issue here is

- black screen when trying to do the reframing of 360 media - correct?

- iPhone 6S correct?

- OS?
- GoPro App version?
- Do you have this behavior with any videos you took or just this particular video? 

 

@act1photo 

" I tried editing the 360 videos on my brand new iPhone and this error pops up: “Photo bursts, 4K 4:3 video and 360 media are not supported at this time" If you are talking about adding your media to a Story / multi edit
> You cannot add a 360 video to a multi-clip editing without doing the reframing first and exporting the video. The 360 videos have to be reframed first and then added to a multi clip edit.
I talked about this here: https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-MAX-360Grad-postproduction/m-p/444613/hig...

Highlighted
Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

I can edit the videos. I can hear the audio, but the picture during editing OR playback is just a black screen. If I edit it to a size that YouTube agrees with, I can upload it and it will play the video with my blind edits. I am including a screen shot that answers your hardware/software/firmware questions and including the link to a short clip of what is happening....
this only happens on 360 videos.

https://youtu.be/kLC7hYjarMI

Thank you for your time
4C4472EE-83E7-44D8-AA43-1DDC04F380FC.png
GoPro
Posts: 660

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

@jyestur 

One thing I'd like to try - send you the 6.4 beta, would that be ok for you?

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
To share feedback and for follow up > ask access to our Beta Testing feedback groups here either:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta

I manage this group, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

Thanks :)
Anais