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Hiker
Posts: 12

GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

I bought the GoPro Max, and was really excited.  It seems like all the features I was excited about are more like "almost" features. 

 

Per example - Recording 360 video works good, but it does not playback when trying to edit. All it shows is a black screen.  Ok, then I guess I will just upload the entire video with out editing.  Nope! can't do that either I get this message instead: gopro.png

Upload limit is 90s??? what does that even mean???  I have uploaded HUGE files to YouTube before without an issue before. I have a video on my channel that is 10hours long at 1080/60fps so I know that it is not YouTube's issue.

 

Also... in order to Livestream I HAVE to be in Wifi?!?!? Kinda defeats the whole purpose of being able to livestream on the go.  

 

So, basically, it looks like I am going to have to return this item.  And that's unfortunate, becuase I was really looking forward to it.

 

Hopefully I am doing something wrong, and someone might be able to help me to know what I am doing wrong.  

GoPro
Posts: 10,603

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Hi @jyestur

 

You can share your 360 videos from the GoPro app directly, but different social platforms will have different length limitations for your videos. 

See https://community.gopro.com/t5/en/360-Media-Support-in-the-GoPro-App/ta-p/408043 for reference.

 

Thanks!

Ej

Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Except only from this app... I can upload videos of any length from any other app. This is a app issue.
Explorer
Posts: 12,208

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

I'm confused by this comment, " in order to Livestream I HAVE to be in Wifi?!?!?".

How else is the media going to be transmitted? Can you not create a hotspot with your phone?
Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Why are you confused? You realize you can go live on Facebook and YouTube using cellular data right? I’m not so sure why you are confused. It even says in the app under the selection of 1080, “WiFi recommended”. If you can only stream while in WiFi, why is that even there?
Explorer
Posts: 12,208

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Cellular data on a cell phone. Yeah, got that. How were you planning on getting cellular data on a camera? Oh yeah, you connect to the phone using WiFi, which in turn connects utilizing the cellular data.

However, it will work better if the phone is connected to a Wi-Fi network (instead of using cellular data), which BTW is why it's recommended, and then the camera can piggyback on that through the Blutooth connection.
Sightseer
Posts: 10

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Just bought the GoPro Max. Nothing but issues. This camera is not ready to be put on store shelves. It might be the best camera in the world but I’ll never know because I can’t view the videos. I tried editing the 360 videos on my brand new iPhone and this error pops up: “Photo bursts, 4K 4:3 video and 360 media are not supported at this time”. I tried this on multiple iPhones from the newest generation all the way to an iPhone 6s. Called GoPro customer care and they told me to download GoPro Player on my brand new gaming PC... the only problem with that is that “GoPro Player” doesn’t even exist for PC, it’s only for Mac. Then customer service told me to install Exporter which I’ve done and it keeps crashing as soon as in import media and start the queue. I tried doing fresh installs of exporter 3 times with no luck. GoPro, you’ve obviously rushed to put the GoPro Max on shelves before all of its software was ready. This is unacceptable. You’d think your company would have learned from that same mistake you made with the crappy Karma Drone. I should add that customer care told me to “just use the MAX in Hero mode instead of 360 mode until they can sort out the software issues”... if I wanted the Hero I wouldn’t have bought the MAX!!! Smh!
Hiker
Posts: 12

Re: GoPro Max - It's like you saw the finish line and then stopped right before reaching it.

Hey guy, listen, I’m not looking for your snarky replies. Mine won’t connect unless my phone that is connected to the GoPro via WiFi is also connected to a WiFi network.

Thank you, move along.