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Tourist
Posts: 4

GoPro Max Battery failed to be recognized by the associated camera

[ New ]

Hi,

 

I got the MAX from a bit more than a week ago, additionally with a second MAX battery.

 

What I saw today made me sceptical: when putting on the camera, I received a message stating that I should use a MAX battery for optimal performance. Which doesn't make sense since I 

 

I used for the last few days, both MAX batteries (the one included with the camera and the additional one) without too many issues. So, I wonder if any explanation could be given regarding that message? Is there any need to return a defect product or even more important, could the battery explode due to some defect?

 

Thanks for helping

GoPro
Posts: 25,955

Re: GoPro Max Battery failed to be recognized by the associated camera

[ New ]

Hi @fireyhill44741

 

Please run a manual software update. https://gopro.com/en/us/update
Once the update is completed, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro Max Battery failed to be recognized by the associated camera

[ New ]
Hi,

Thanks for the standard answer.
It wasn’t useful since I already got the latest firmware installed from the first day of use.

Thanks anyways