10-06-2020 12:55 PM - edited 10-06-2020 12:56 PM
I have 2 Max battiers so I know its not a battery problem.
Sometimes it shows 90% and then bounces to 7% or 0% and back to 90%
Sometimes it thinks there is no battery.
And most of the time it won't even turn on.
I've had a GoPro Max in the past and its worked fine but bought a new one last week and its having issues... Has anyone had anyting similar? And, Yes! The batteris are chareged.
10-06-2020 01:00 PM
Sorry for any trouble caused.
What SD card are you using?
See if re-flashing the software will help. Please follow the manual update steps on https://gopro.com/en/us/update/max
After the update, reset the camera.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
As this is a recent purchase you may also refer to the same store you got the camera from for a faster turn around.
10-06-2020 01:33 PM
I'm using the SanDisck Extreme 128GB V30 A2
Similar card that I've used with many other GoPro models
It has the latest software version 01.50.00
I'll try reaching out to support