Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

GoPro Max 360 video and photos are overexposure

[ New ]

Camera has been excelent but last time when I tried to do outdoor 360 photos or videos there was almost white screen in the camera. There was only some shadows from objects. I took some captures and videos and the result was same. Indoor it is not so bad but it is not good. Hero mode working normal. 


Accepted Solutions
GoPro
Posts: 19,164

Re: GoPro Max 360 video and photos are overexposure

[ New ]

Hello, @arit1. See if there may have been settings on the MAX that were adjusted to cause such brightness on the360 media captured. It would help to perform a factory reset to isolate the issue. Make sure as well that the lenses are clean and free from any obstruction. Let us know how it goes. Thanks! 

View solution in original post


All Replies
GoPro
Posts: 19,164

Re: GoPro Max 360 video and photos are overexposure

[ New ]

Hello, @arit1. See if there may have been settings on the MAX that were adjusted to cause such brightness on the360 media captured. It would help to perform a factory reset to isolate the issue. Make sure as well that the lenses are clean and free from any obstruction. Let us know how it goes. Thanks! 

Tourist
Posts: 2

Re: GoPro Max 360 video and photos are overexposure

[ New ]

Thanks. This helps. The camera is again awesome!

GoPro
Posts: 13,438

Re: GoPro Max 360 video and photos are overexposure

[ New ]

Glad to hear that, @arit1. Let us know if anything else comes up.