10-30-2019 02:43 AM
I recently purchased a GoPro Max 360 camera. I transferred the 360 footage to the GoPro App on my iPhone 6. I got as far as 'Downloading Media' and 'Saving' before the app quit. If I click on the thumbnail of the 360 footage, a scroll line appears but without any video. Also, when will the GoPro Player for Windows be available so that I can try editing the 360 footage on my desktop?
11-15-2019 04:19 PM
We have recently released an update for the GoPro app both on Android and iOS.
Please make sure to restart your phone before pairing it with the camera again.
Let us know how it goes.
11-16-2019 01:38 AM
I eventually discovered from online help that the GoPro Max App does not work with my iPhone 6. Here is a list of supported devices that work with Fusion 360 and, presumably, Max 360:
11-16-2019 02:30 AM
Example: iPhone SE, 6S, 6S Plus, iPad (5th Gen) or later.
Android needs Android 8.0+, with at least 4GB RAM.
The article you linked to is specific to Fusion ONLY.
11-16-2019 02:32 AM
11-16-2019 03:31 AM
Thanks for that, @danielr15
The link I posted was given to me by the GoPro helpline adviser who, at first, couldn't understand why the App would not work on my iPhone 6. As your link confirms, my iPhone 6 is not covered.
That begs the question, why would the adviser on the GoPro helpline not immediately know that the App would not work on the basic iPhone 6?
Thanks again for your help.
11-16-2019 03:46 AM
It can be pretty frustrating as a user of GoPro cameras for the last 10 years and an active member on this forum. I can't tell you how many times a member was ignoring or refuting the correct information I was giving because the GoPro rep told them something different.