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Sightseer
Posts: 2
Accepted Solution

GoPro MAX with damaged lenses out-of-box?

[ Edited ]

I recently bought an GoPro MAX. I take it out of the box and follows the steps. After some problems to sync with my smartphone, it works. I test the camera for while, browsing the menus (which drains the battery).

 

However, I noticed an small scratch on the lenses. I don't test the recording yet, I didn't even insert the SD card yet.

 

Anyone already had any similar issue?

 

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The box itself (and the accessories) is fine, isn't damaged at all. The box was sealed and doesn't have any evidence of been already used.

 

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I have two possibilities:

1. The lenses was already damaged before I open the box?!

2. The lenses was damage by me while try to open the battery slot or removing the support?!

 

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Where I live doesn't have GoPro Plus, so I can't have another camera. Today the support is offline.

 

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Worst purchase ever made.


Accepted Solutions
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GoPro
Posts: 7,518

Re: GoPro MAX with damaged lenses out-of-box?

@adroitlift04006, we try to help out as best as we can. I suggest contacting our Support Team so they can help look further into the details and assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Highlighted
GoPro
Posts: 7,518

Re: GoPro MAX with damaged lenses out-of-box?

@adroitlift04006, we try to help out as best as we can. I suggest contacting our Support Team so they can help look further into the details and assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Highlighted
Sightseer
Posts: 2

Re: GoPro MAX with damaged lenses out-of-box?

[ Edited ]

Well, the support redirects to the Forum, in fact.

 

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It's says "Saturday to Sunday: No Hours", then you fill all the informations and then it gives you a messages to go to the forums.

 

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I'll need to wait until monday to reach the support....