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Sightseer
Posts: 3

GoPro Look

Hello,
I ordered GoPro 7 black few days ago and it delivered today, when I opened it next to the door for usb on the front corner it looks like the part is sticking out, is that normal or is there some problem with the GoPro?
Thanks
GoPro
Posts: 3,505

Re: GoPro Look

 

Hi @rapidshore7525,

 

Can you please send a sample picture?

 

We'll check if it's normal or not.

 

You can also report that directly to our customer support team via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: GoPro Look

GoPro
Posts: 3,505

Re: GoPro Look

 

Hi @rapidshore7525,

 

Can you please try to remove it and attach again?

 

If it won't really fit that isn't normal. You can return that item. 

 

Here's how to remove it. https://www.youtube.com/watch?v=tXDEY43-SQ4

 

Thanks,

-Jay 

Sightseer
Posts: 3

Re: GoPro Look

But the problem isn’t the door, it’s the plastic next to the door
GoPro
Posts: 3,505

Re: GoPro Look

 

Please contact our customer support team @rapidshore7525,

 

They can assist you.

https://gopro.com/help/ContactUs

 

Regards,

-Jay