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Tourist
Posts: 2

GoPro + LCD won't pair/connect to GoPro App

I downloaded the GoPro app onto my IOS device, no problem. When I follow the steps to connect my GoPro + LCD to the app, when it asks me to select and press the GoPro App, I select the GoPro app and press it and it does not display any message and it does not start the pairing process? Any help will be appreciated, thanks.
GoPro
Posts: 3,924

Re: GoPro + LCD won't pair/connect to GoPro App

Hi @boldoasis6087,

 

If you are having some trouble with the pairing process run through the steps in this article:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

You can also upload some screenshots so we can see where in the process you are getting hung up.

 

Best,

Ryan

Tourist
Posts: 2

Re: GoPro + LCD won't pair/connect to GoPro App

Sorry, I've already tried the steps you have linked me to. I've done a factory reset and it still won't let me pair with the GoPro App on my iPad. When I select the GoPro App and press the shutter button, nothing happens and the pairing mode is not enabled.
Could this be a hardware defect?
Thanks
GoPro
Posts: 3,924

Re: GoPro + LCD won't pair/connect to GoPro App

Hi @boldoasis6087,

 

There could be an issue with the camera itself. I would recommend reaching out to our Support Team directly for further troubleshooting so they can identify what is going on with that camera. https://gopro.com/help/PKBContactus

 

Best,

Ryan