Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-58377%22%20slang%3D%22en-US%22%3EGoPro%20%2B%20LCD%20won't%20pair%2Fconnect%20to%20GoPro%20App%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58377%22%20slang%3D%22en-US%22%3EI%20downloaded%20the%20GoPro%20app%20onto%20my%20IOS%20device%2C%20no%20problem.%20When%20I%20follow%20the%20steps%20to%20connect%20my%20GoPro%20%2B%20LCD%20to%20the%20app%2C%20when%20it%20asks%20me%20to%20select%20and%20press%20the%20GoPro%20App%2C%20I%20select%20the%20GoPro%20app%20and%20press%20it%20and%20it%20does%20not%20display%20any%20message%20and%20it%20does%20not%20start%20the%20pairing%20process%3F%20Any%20help%20will%20be%20appreciated%2C%20thanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-58377%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%20LCD%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-58380%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20%2B%20LCD%20won't%20pair%2Fconnect%20to%20GoPro%20App%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58380%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F34594%22%20target%3D%22_blank%22%3E%40boldoasis6087%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20having%20some%20trouble%20with%20the%20pairing%20process%20run%20through%20the%20steps%20in%20this%20article%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20upload%20some%20screenshots%20so%20we%20can%20see%20where%20in%20the%20process%20you%20are%20getting%20hung%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-59098%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20%2B%20LCD%20won't%20pair%2Fconnect%20to%20GoPro%20App%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59098%22%20slang%3D%22en-US%22%3ESorry%2C%20I've%20already%20tried%20the%20steps%20you%20have%20linked%20me%20to.%20I've%20done%20a%20factory%20reset%20and%20it%20still%20won't%20let%20me%20pair%20with%20the%20GoPro%20App%20on%20my%20iPad.%20When%20I%20select%20the%20GoPro%20App%20and%20press%20the%20shutter%20button%2C%20nothing%20happens%20and%20the%20pairing%20mode%20is%20not%20enabled.%3CBR%20%2F%3ECould%20this%20be%20a%20hardware%20defect%3F%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

GoPro + LCD won't pair/connect to GoPro App

I downloaded the GoPro app onto my IOS device, no problem. When I follow the steps to connect my GoPro + LCD to the app, when it asks me to select and press the GoPro App, I select the GoPro app and press it and it does not display any message and it does not start the pairing process? Any help will be appreciated, thanks.
Highlighted
GoPro
Posts: 3,924

Re: GoPro + LCD won't pair/connect to GoPro App

Hi @boldoasis6087,

 

If you are having some trouble with the pairing process run through the steps in this article:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

You can also upload some screenshots so we can see where in the process you are getting hung up.

 

Best,

Ryan

Tourist
Posts: 2

Re: GoPro + LCD won't pair/connect to GoPro App

Sorry, I've already tried the steps you have linked me to. I've done a factory reset and it still won't let me pair with the GoPro App on my iPad. When I select the GoPro App and press the shutter button, nothing happens and the pairing mode is not enabled.
Could this be a hardware defect?
Thanks
GoPro
Posts: 3,924

Re: GoPro + LCD won't pair/connect to GoPro App

Hi @boldoasis6087,

 

There could be an issue with the camera itself. I would recommend reaching out to our Support Team directly for further troubleshooting so they can identify what is going on with that camera. https://gopro.com/help/PKBContactus

 

Best,

Ryan