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Sightseer
Posts: 1

GoPro Issue starting up

I just recently go the GoPro 7 and I haven’t been able to use it at all. I went through the steps of pairing it to my phone. The last thing I saw pop up was it asking to start the update. It’s been “updating” ever since. It just keeps cutting on and off which I know is apart of the process but I know it can’t take this long. How long is the initial update supposed to take? The only thing that pops up is the arrow pointing down at a camera on the screen. I’ve talked to others and there’s hasn’t taken nowhere near this long. Please help!
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GoPro
Posts: 6,097

Re: GoPro Issue starting up

Hi @foggydusk83825,

 

Looks like a corrupted file or SD card issue. 

 

Can you please try to check if you're using a recommended SD card?

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If you're using a recommended SD card and still having issues please try this. 

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Follow Manual Update Step posted on that link. 

Make sure to reformat your SD card before following the steps. 

 

Regards,

-Jay