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Tourist
Posts: 1

GoPro Hero9 - Solid red light, nothing happening when 'Power' or 'Shutter' selected

[ New ]

I have a Hero9 that I purchased a few months ago - since I got it, it's had intermittent issues with the camera freezing, turning off while filming, the screen going green (and the camera resetting) and now, most recently, it's not doing anything. When I press the power button, nothing happens (both short & long press), when it's connected to power, the red light goes solid (whether there's a battery inserted or not) and I'm unable to turn it on. 

 

I have tried multiple batteries (confirmed working in my second Hero9) and multiple SD cards (also, confirmed working in my second H9). I have also factory reset and checked for updates locally on the device. 

 

Any suggestions?

GoPro
Posts: 30,862

Re: GoPro Hero9 - Solid red light, nothing happening when 'Power' or 'Shutter' selected

[ New ]

Hi @jesseverus

 

If a manual update does not help, please reach out to Support to have this checked further.

https://gopro.com/en/us/update/hero9-black

 

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

 

Thanks!

Ej