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11-22-2019 12:32 PM
Re: GoPro Hero8 won’t turn on
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01-02-2020 04:53 AM
Re: GoPro Hero8 won’t turn on
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01-02-2020 02:06 PM
Re: GoPro Hero8 won’t turn on
[ New ]Have you tried following the suggested troubleshooting steps on this thread? @sweetshore55508
If you already did and it did not fix the issue, please contact GoPro customer support via chat or request a call back.
https://gopro.com/help/ContactUs
Regards,
-Jay
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01-02-2020 04:24 PM
Re: GoPro Hero8 won’t turn on
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01-02-2020 04:51 PM
Re: GoPro Hero8 won’t turn on
[ New ]Hi @peppywater81255,
Have you tried updating the firmware of your camera manually?
https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
After updating the firmware of your camera manually you should be able to use those batteries.
If issue persist please contact GoPro customer support: https://gopro.com/help/ContactUs
Regards,
-Jay
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01-02-2020 06:23 PM
Re: GoPro Hero8 won’t turn on
[ New ]Yes. I have made sure I have the most recent version. I called GoPro support and they also confirmed I have the most recent software version. When I was on the phone with support, they asked me to put the battery back in my camera and of course, it worked. I have fought with this for 4 days while on my trip and could not get the darn thing to work for more than 10 minutes, but when I'm home it works. VERY FRUSTRATING. But, I will use it A LOT over these next few days to see if the problem will duplicate. I have a case number and will reference it if I need to call support again. I hope I don't have to, but I don't have any faith in the problem being fixed, because absolutely nothing is different except I am no longer on my trip.
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01-26-2020 11:17 AM
Re: GoPro Hero8 won’t turn on
[ New ]This happened to my Hero8! I plugged it into the wall charger and the camera beeped and came to life. Battery was 87%.
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01-26-2020 03:30 PM
Re: GoPro Hero8 won’t turn on
[ New ]Hello @deftriver4688. Have you been able to manually update your camera? Is it an original GoPro battery that you are using?