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Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

Oh I see. It worked perfectly on my trip. Thank you very much GoPro!
Sightseer
Posts: 1

Re: GoPro Hero8 won’t turn on

I have the same issue
GoPro
Posts: 5,454

Re: GoPro Hero8 won’t turn on

Have you tried following the suggested troubleshooting steps on this thread? @sweetshore55508

 

If you already did and it did not fix the issue, please contact GoPro customer support via chat or request a call back.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

 

 

Tourist
Posts: 2

Re: GoPro Hero8 won’t turn on

I have had the same experience. I’m very disappointed at this point. GoPro was a Christmas gift. First outing and it won’t acknowledge a battery. I have 2 different batteries and neither one will work.
GoPro
Posts: 5,454

Re: GoPro Hero8 won’t turn on

Hi @peppywater81255,

 

Have you tried updating the firmware of your camera manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

After updating the firmware of your camera manually you should be able to use those batteries. 

 

If issue persist please contact GoPro customer support: https://gopro.com/help/ContactUs

 

Regards,

-Jay

Tourist
Posts: 2

Re: GoPro Hero8 won’t turn on

Yes.  I have made sure I have the most recent version.  I called GoPro support and they also confirmed I have the most recent software version.  When I was on the phone with support, they asked me to put the battery back in my camera and of course, it worked.  I have fought with this for 4 days while on my trip and could not get the darn thing to work for more than 10 minutes, but when I'm home it works.  VERY FRUSTRATING.  But, I will use it A LOT over these next few days to see if the problem will duplicate.  I have a case number and will reference it if I need to call support again.  I hope I don't have to, but I don't have any faith in the problem being fixed, because absolutely nothing is different except I am no longer on my trip. 

Hiker
Posts: 9

Re: GoPro Hero8 won’t turn on

This happened to my Hero8! I plugged it into the wall charger and the camera beeped and came to life. Battery was 87%.

 

GoPro
Posts: 9,412

Re: GoPro Hero8 won’t turn on

Hello @deftriver4688. Have you been able to manually update your camera? Is it an original GoPro battery that you are using?