GoPro Hero8 won’t turn on

[13hoff]

Oh I see. It worked perfectly on my trip. Thank you very much GoPro!

[sweetshore55508]

I have the same issue

[graytree76514]

Have you tried following the suggested troubleshooting steps on this thread? @sweetshore55508

If you already did and it did not fix the issue, please contact GoPro customer support via chat or request a call back.

https://gopro.com/help/ContactUs

Regards,

-Jay

[peppywater81255]

I have had the same experience. I’m very disappointed at this point. GoPro was a Christmas gift. First outing and it won’t acknowledge a battery. I have 2 different batteries and neither one will work.

[graytree76514]

Hi @peppywater81255,

Have you tried updating the firmware of your camera manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

After updating the firmware of your camera manually you should be able to use those batteries. 

If issue persist please contact GoPro customer support: https://gopro.com/help/ContactUs

Regards,

-Jay

[peppywater81255]

Yes.  I have made sure I have the most recent version.  I called GoPro support and they also confirmed I have the most recent software version.  When I was on the phone with support, they asked me to put the battery back in my camera and of course, it worked.  I have fought with this for 4 days while on my trip and could not get the darn thing to work for more than 10 minutes, but when I'm home it works.  VERY FRUSTRATING.  But, I will use it A LOT over these next few days to see if the problem will duplicate.  I have a case number and will reference it if I need to call support again.  I hope I don't have to, but I don't have any faith in the problem being fixed, because absolutely nothing is different except I am no longer on my trip. 

[deftriver4688]

This happened to my Hero8! I plugged it into the wall charger and the camera beeped and came to life. Battery was 87%.

[mariustanya]

Hello @deftriver4688. Have you been able to manually update your camera? Is it an original GoPro battery that you are using?