Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

I ended up sending in my unit with the RMA provided for a full refund. Since I was still within my 30 day warranty I was allowed to do so I guess. Once my refund is processed, I will order another GoPro hero 8. Customer service recommended that I do it this way versus an exchange so that I am able to get a new GoPro and will have 30 day warranty again. This has been really frustrating. I’m going on 3.5 weeks now since receiving my first ever GoPro, and still don’t have a working GoPro right now. I hope this refund works out smoothly so that I can order a new GoPro.
Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

I received an email of a receipt for my full refund, however I still have yet to receive the money back into my bank account. It’s been 3 days now since I received the refund receipt. GoPro, is there typically this Long of a wait to receive my money back? I’m not ordering a new one until I can get my money back from the original faulty unit.
GoPro
Posts: 12,024

Re: GoPro Hero8 won’t turn on

Hi @13hoff

 

It typically takes 7-10 business days for the refund to be applied, depending on your particular bank's process. You may also check with them from time to time for updates.

 

Thanks!
Ej

Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

Thank you! I received the funds back into my account, and I also ordered he new GoPro hero 8 bundle. Stoked to get it and praying that this one works! I have another trip next weekend and want to use it for some footage! Thanks again!!!
Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

Got my new GoPro 8 after returning the faulty unit that I was given initially. GoPro seems to be working perfectly, so I hope that it works for my vacation that I am leaving for in an hour. Will report back. Thank you GoPro for honoring your word and making this exchange process as easy as you could given the unfortunate circumstance. I have been happy with their customer service thus far.
GoPro
Posts: 5,358

Re: GoPro Hero8 won’t turn on

Glad to know that @13hoff.

 

Just make sure to check everything before leaving. 

 

It would be best to reformat all your SD card before leaving and manually update your camera. 

 

 

Regards,

-Jay 

Hiker
Posts: 12

Re: GoPro Hero8 won’t turn on

Okay. I updated the camera when I linked it to my phone last night. I am not sure what you mean by reformatting my Sd card, it was a new Sd card that came with the unit.
GoPro
Posts: 5,358

Re: GoPro Hero8 won’t turn on

Got it @13hoff,

 

What I mean is it would be best to reformat your SD card before using it. 

Let's say you already used it. 

 

Just keep a back up and reformat your card.

 

 

-Jay