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Tourist
Posts: 4

Re: GoPro Hero8 won’t turn on

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The best way I've found to help keep the "camera randomly having power failure" thing from happening is this: When you insert the battery into the Hero 8 press it in all the way in by hand, as far in and as hard as you can, THEN close the door but press on the door HARD before latching.

 

The issue defiinitely seems to be a physical battery seating issue inside the unit, because if I follow this procedure then I do not experience the random power failures, BUT if I don't do this as carefully as outlined above then I do experience the occasional moment where the Hero 8 simply will not power up and I have to remove and reinsert the battery again.

 

My hunch is it's a design flaw with the Hero 8 due to tolerances between the battery and the door. I think it fits a bit loose and with some jarring the battery contacts can unseat themselves. I might try adding a bit of padding inside the door too, that may fix it as well.

Sightseer
Posts: 2

Re: GoPro Hero8 won’t turn on

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I only have the issue after charging the go pro or connecting it to my computer.
Although you do have to open the battery door to do that, I don't touch the battery when I do either of these activites.

Tourist
Posts: 10

Re: GoPro Hero8 won’t turn on

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Same behaviuour of my new hero 8.

It won't turn on with a simple hit on the power button after it has been truend off.

Needed to wait 10s holding power button until it flashes briefly then the camera can be turned on as normal.

(sometime, it shows no sd and no battery with a X. just turn it off and on again)

Software is 1.6 (tested 1.2 and 1.5..same issue)

I can get on with it but it's a pain in the ass for a 429€ camera....

 

Tourist
Posts: 10

Re: GoPro Hero8 won’t turn on

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I may add this :

Removing the battery and connected USB-c cable to a power source. The camera has the same behaviour (can't turn on except pressing more than 10s on power button). So I don't think it's a battery connection issue.

 

Tourist
Posts: 10

Re: GoPro Hero8 won’t turn on

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Seems that most of the hero8 have this issue.

I will send back for replacement.

Nothing else to do to fix this issue

Tourist
Posts: 7

Re: GoPro Hero8 won’t turn on

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Thank you for your advise. I was in contact with the support and got a replacement unit after returning my original equipment.

 

Unfortunately the problem remains. The camera still gets to a state where it does not turn on until I remove battery after using quick capture. I have two batteries and this happens with both of them. Removing battery is not always possible option while out.

 

I contacted the support again, there was queue and estimated 5 minutes time to call me back, so I asked to be called back. It is now some weeks, no one has called. All the trouble filling the "pre-support session" data and then no one takes it. And no possibility to contact via email or web form to continue the existing case. While it is great service that you have people giving support directly sometimes it is not practical if I can't contact them when I have time - after your service hours. Please improve this.

 

Additionally, an other old problem reoccurred with the replacement unit - the camera can turn itself on without me pressing the power. Sometimes it is when I have used the quick capture, and it turns itself on immediately after I have stopped it, and it has turned off. Sometimes it has happened without obvious reasons, resulting a flat battery before I even start using the camera. 

 

I have followed the instructions to reinstall 1.60, after it I have still experienced the camera turning on occasionally - maybe less though. Having WIFI on may affect this, so one additional feature that is there but needs to be avoided (there is separate thread on this topic).

 

So in summary, my camera is still not working even when replacement unit has been provided. Is there still something to try, or can I return the product and get my money back?

 

I have loved the GoPro product image and love the quality of the video, but with the Hero 8 I miss the unique events. It is sad news that I carry to those people who ask me about the camera when I am out in the field - I cannot recommend Hero8 to anyone who asks about it.

 

 

Adventurer
Posts: 13,859

Re: GoPro Hero8 won’t turn on

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https://community.gopro.com/t5/Cameras/Follow-this-to-contact-support/m-p/681170#/M159046

 

gopro laid off 20% more staff, the  real life situation nuff said on that.  go  and use the chat, and make sure you  follow the support page to US  and pacific time. youre welcomed, think I'll go and bother gopro again.

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Adventurer
Posts: 13,859

Re: GoPro Hero8 won’t turn on

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Adventurer
Posts: 13,859

Re: GoPro Hero8 won’t turn on

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oopssorry but that is Life  back ordered no less.  am I to worry. no its L I F E

 

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Tourist
Posts: 1

Re: GoPro Hero8 won’t turn on

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I too have the exact same problem.  Every time I have to remove and replace the battery multiple times until it finally works.  Sometimes I get so frustrated I just want to throw the piece of garbage in the trash.  When is GoPro going to admit they have a design flaw and come up with a solution (like some new battery design - free of charge)?

Tourist
Posts: 4

Re: GoPro Hero8 won’t turn on

[ New ]
I had a replacement camera which had the same problem. This happens with both original batteries I have. Since I added a small padding on the inside of the battery door which pushes the battery a bit more, it has not happened. Although I have only used the camera in the sea and not while mountain biking. Will report back if issue happens again.
Sightseer
Posts: 2

Re: GoPro Hero8 won’t turn on

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i have the same problem on second hero 8 now also , they replaced my first one new doing the  same thing, ,start to record it shuts down and will not start again , take out battery plug it in to charge , my god if i wannted a troublesome under water camera i would bought one of ebay .i am over it, 

GoPro
Posts: 27,018

Re: GoPro Hero8 won’t turn on

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Hello Everyone!

 

If you continue to get the same after the replacement camera, please follow up with your case through https://gopro.com/help/ContactUs

When logging a request, make sure not to have a zero after the country code.
When filling out the form, please enter the details manually to avoid captcha errors.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Hero8 won’t turn on

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sorry but in my opinion your $600 camera is rubbish, app is buggy camera is buggy and having to pay for gopro plus to retrieve my videos it just another apple product, would i buy another one ?what do u think!!!! 

Sightseer
Posts: 2

Re: GoPro Hero8 won’t turn on

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I purchsed New GoPro Hero8 Block on 2days ago.
I tried to charge and power on, not getting any sign of power on.
The tried to fix as per instruction given in article How to fix it
But, still same not getting power on.

GoPro
Posts: 14,088

Re: GoPro Hero8 won’t turn on

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Hello @rameshm27867. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO8 Black - Will Not Power On

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Sightseer
Posts: 1

Re: GoPro Hero8 won’t turn on

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I also had my gopro now for a month or so and i went skiing with it and had the waterproof camera casing on and evrything i turned it of when i was done and the next day i did not want to turn on again i tried all 3 my baterries that was fully charged and tried to plug my gopro in witha plug to charge it like that but it just got warm and their was no light or turn on
GoPro
Posts: 27,018

Re: GoPro Hero8 won’t turn on

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Hi @stoutlight4525

 

Is the camera (without the battery) powering on while plugged in?

If it's still the same after trying the steps on HERO8 Black - Will Not Power On, please let Support know.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Hero8 won’t turn on

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I just bought a GoPro hero 8 black.... used it twice.  The morning after recharging it, it won't power on.

I hope GoPro has a solution.... getting only 2 videos before the product fails creates a terrible reputation for GoPro

Sightseer
Posts: 1

Re: GoPro Hero8 won’t turn on

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Same here stupid thing will not turn on and only used it a few times, GoPro you're making faulty items, and it's not smart!!!!!

GoPro
Posts: 27,018

Re: GoPro Hero8 won’t turn on

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Hi @simonc5232

 

If you have gone through the steps on  HERO8 Black - Will Not Power On, and it's still the same, please let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej