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GoPro
Posts: 26,108

Re: GoPro Hero8 Preview not working

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Hi @heathern3

 

If you haven't yet, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej
 

Tourist
Posts: 9

Re: GoPro Hero8 Preview not working

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Very interesting - I reset all, uninstalled the app, and did all from scratch and used my iPad. Same iOS version. I also did NOT rename the go pro. I then connected and can you believe it preview worked. I took a pic and did video. I then did the same on iPhone and preview worked. Then it’s not all happy story though. I did view media. It worked but was terribly slow. Then noticed I started seeing fails again. I then went back iPad and preview was intermittent and generally loading media was always a fail. It’s too unreliable to use. So the step forward is remove all the app and reset. Then don’t change a thing. I used 2.4Ghz also as 5Ghz was flakey. From
My experience so far the software is just buggy and unreliable and I would not want to trust it to work for any length of time. Sometimes preview just crash out. Also I could NEVER get preview to work if I have the battery door open and charging at the same time which is what I need for vlogging. Will try with android. I think go pro just never tested well with apple iOS and there are multiple bugs so recommend assume preview will not work and only can get media by USB mode or take sd card out. Also you MUST take a photo when connected via the app before you try to transfer media to your device. I think also we should be getting paid by go pro for this as we are now part of their testing team so I will need to invoice them for my time. Thanks.
Tourist
Posts: 9

Re: GoPro Hero8 Preview not working

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Of course I did this and it was a complete waste of 1 hour and 14 min with a person who I don’t even think owns or has used a go pro before. I knew a lot more than they did.
Tourist
Posts: 3

Re: GoPro Hero8 Preview not working

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Yeah, well, after months of usage I am at the point where I am disappointed. Why? Not because of the hardware. The cam itself is nice, could have had faster charge, interchangeable lens (Who the F*CK got rid of that????) and longer batterylife, but the image quality is nice for such a small sensor. The software on the other hand is in the "What were they thinking"-territory. I wouldn't be mad if GoPro was a new start-up and things were just coming along... But seriously? They were one of the first - they had practically a monopol on those action-cams - they existed for 18 years... There is NO reason whatsoever to have that buggy software. I am kind of happy that I don't need the software too much, as the GoPro 8 actually can be setup pretty well from the Menü itself. And for most usecases I can take a look at it on the screen itself... But if I have it on my helmet e.g. it sucks... Have had the GoPro 3+ Black and now the GoPro 8... But, if they years will pass - probably next time, as there actually is good competition nowadays, I will take an even closer look at those (I actually almost went with another action cam, it was just out of stock, I don't exactly regret my choice, but I am not absolutely stoked either). Now I am just waiting for how durable it is... My GoPro 3 is still alive, so I am not expecting less out of the 8... If it dies sooner - you can bet I am out ;-).

Tourist
Posts: 9

Re: GoPro Hero8 Preview not working

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Try putting your phone on aeroplane mode. I am getting more success now. Still some drop outs but also some connection too. I have not deleted any apps that could be conflicting. I am using same wifi and just reset the go pro a few times. Basically the trick might be go to aeroplane mode, then start go pro app, then go to your go pro, remove the battery, reinsert, then turn on, back to go pro app, select control my go pro and see if preview works. Good luck.
GoPro
Posts: 26,108

Re: GoPro Hero8 Preview not working

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Hello Everyone!


We have recently released an update for the GoPro App.

Make sure to restart your phone before pairing the camera again.

 

Let us know how it goes with the new version.

 

Thanks!

Ej

Tourist
Posts: 9

Re: GoPro Hero8 Preview not working

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Ok will give it a try thanks
Tourist
Posts: 9

Re: GoPro Hero8 Preview not working

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Hi there Ej, can confirm the new version made things worse and now preview and transfer media never ever works. Can you let me know how I go back to the old version please and can you raise a case with your developers they need to start testing software before releasing it. My go pro 8 is basically now detached again with having to remove SD card to get media. Can you get them to fix it today please. Thanks