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Tourist
Posts: 6

GoPro Hero8 + Connection to app

I am totally new to this and i bought the hero 8 and i use a oneplus one smartphone with lineage os 16 (android 9). The support said the gopro app which is available in the play store is not working with lineage os, and it won´t install either. Finally in an other software-store i also found a working version 5.2.1 but it´s only until hero7 (but i can´t install a newer version of it because of the incompatibility of my phone with the app). I managed it to install and after the app searches for cam the app says unknown camera found but the connection was successful.

 

New problem: after that it asks for password and i reset the connection and typed in the new shown camera-passwort and it connects...and connects...and asks me for password again.

 

Besides: i can´t find the hero8 in my wi-fi settings of my phone.

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GoPro Community Manager
Posts: 7,027

Re: GoPro Hero8 + Connection to app

@mrripley316 - We have some tips at https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App that may help, but if you're having issues you can't resolve, our team at https://gopro.com/help/ContactUs can help troubleshoot this with you.

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Tourist
Posts: 6

Re: GoPro Hero8 + Connection to app

The tip is not helpful because i know the standart way to pair. But i have problem with that way Man Very Happy

so as i described...

 

you all have still an eye on this...and beside i will contact the support agan Man Frustrated

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Tourist
Posts: 6

Re: GoPro Hero8 + Connection to app

ok that would be same support like i did before. they just say the support of the software/app is just for the version of apple store or play store.

but the problem goes deeper as i said.
anyway to mail the support?
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GoPro
Posts: 10,107

Re: GoPro Hero8 + Connection to app

Hello @mrripley316. We will check with our team regarding this concern. It would be odd for you phone to not be able to download or install the GoPro App when your phone clearly meets the compatibility requirement. To gather more details, does your phone use a non-English language? When you attempt to download the GoPro App from the Google Play Store at https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=enhttps://play.google.com/store/ap... , do you get a particular error message? A screenshot showing it would be helpful. Thanks!

 

 

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Sightseer
Posts: 2

Re: GoPro Hero8 + Connection to app

I am having the same issue.  The app will connect initially, but once you try to view media it sits in downloading prompt.  

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GoPro
Posts: 10,107

Re: GoPro Hero8 + Connection to app

Hello @daninorm. Which camera model do you have? Which phone are you using and which OS is it running on? 

 

Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible, and try pairing with the camera again. Once paired, try viewing your GoPro footage. 

 

Let us know how it goes. Thanks!

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Tourist
Posts: 6

Re: GoPro Hero8 + Connection to app

I use german language on my phone. here is a screenshot of my phone details:Screenshot_20200104-121521_Einstellungen.png

and after i used your link, this is the message in play store i receive:

Screenshot_20200104-121743_Google_Play_Store.png

"the device is not compatible with this version"