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Sightseer
Posts: 1
Accepted Solution

GoPro Hero7 White date time reset

Very often after recording the record button (to start/stop recording) does not work properly. I click it and the camera totally freezes. The only thing I can do then is press and hold the power button, but then I have to re set the date + time. :( Very annoying.

 

I'm on version 2.00, any ideas?

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GoPro
Posts: 13,878

Re: GoPro Hero7 White date time reset

 

Hi @rogiervdb

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

If it's still the same, please proceed with a manual software update through https://gopro.com/update/hero7-white

 

Let us know how it goes.

 

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 13,878

Re: GoPro Hero7 White date time reset

 

Hi @rogiervdb

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

If it's still the same, please proceed with a manual software update through https://gopro.com/update/hero7-white

 

Let us know how it goes.

 

 

Thanks!

Ej