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Hiker
Posts: 15

GoPro Hero7 White battery issues

Hi everybody,

I purchased a Hero7 White (I know everybody says it's a crap to avoid, but I only need a practical budget camera for underwater footage, no fancy stuff) a few months ago.

I haven't uaed it for 2-3 weeks and I realized yesterday the battery was empty. I plugged it to charge but still, the battery level has always been staying at zero %, no matter how long the camera remained plugged.
The camera still turns on, I'm able to film and shoot photos, but only as long as the GoPro is connected to the charger or a USB port.

It's very annoying, because I'm away from home on a remote island and there's no way for me to bring it back to the customers service. And there's no store where I can replace it with a new. I'm only glad I 'm not facing that kind of issue with a Black model. But I still hope there's an easy way to solve this problem.
Adventurer
Posts: 10,136

Re: GoPro Hero7 White battery issues

My son has the HERO7 White and it's been a great camera for him. I did a side by side comparison of video quality, audio, and stabilization against the HERO5 Black and the White was much better. So, I would in no way say that the HERO7 White is crap. However, if he was having the same battery issue, I might feel differently :)~

Go into preferences and Factory Reset the camera. If possible, perform a Manual update. If it doesn't resolve your issue, you'll need to contact the GoPro Support Team https://gopro.com/help/ContactUs

Good luck with your camera.
Hiker
Posts: 15

Re: GoPro Hero7 White battery issues

Hi Daniel,

I tried to plug the GoPro to my laptop and this time it worked, even though it took more time as usual. At least I can use it. I'm relieved. I won't have to travel far away to find a repair store.

Thanks for your support anyway
Adventurer
Posts: 10,136

Re: GoPro Hero7 White battery issues

Awesome, glad to hear it's working for you.