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Tourist
Posts: 5

GoPro Hero7 Firmware Updates

[ Edited ]

Hy!

This is my first Post Smiley Happy

I have the GP7 about one month now, and some experience with action cameras(Garmin) for quite some time now,especialy in Mountain biking.

So far my GP7 a been an Good/Weird experience because some footage is great(Hypersmooth!) but in some basic areas the quality is at least lacking...

i found that the the footage is in some coolers is strange/super exposed (RED colers for ex, the peoples skins are weird) and in other things the colors are dull(especialy in low light).I believe in a lot of things,it's worst that the GP4 Black in this matter.

I have some issues with the rotation that the camera does automatically,that get's the gopro freezed all the time.For now i'm keeping the rotation off to solve it.

And also i'm having  that general problem of the camera in some random situations,even when off it keeps draining the Battery.

I've turned everithing off (GPS/wireless/QuickCapture/Protune) i've done the manual 1.70 firmware Update,and a full RESET to.I have a official recomended 64Gb SDcard.

The General settings are off or choosed with battery saving in mind.I make my footage in 1080 60fps.

With all this in this forum(general freezings etc etc) but i feel that a huge firmware update is desperately needed!

Does GoPro have some kind of regular schedule in releasing updates for the GoPro's? when can we be expecting something for the hero 7? 

Thks

GoPro
Posts: 10,295

Re: GoPro Hero7 Firmware Updates

Hi @davidream

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!
Ej

Highlighted
Tourist
Posts: 5

Re: GoPro Hero7 Firmware Updates

Hy aragon1006 !

Thks for the quick reply!

The issues i'm mentioning so far have been manageable, and i already have done the manual update and full reset.

The thing is the camera is far from stable, and the overall quality of the footage is...nhec (the colors issues i've mentioned) i feel that a realy great firmware update is needed.

So my question is how long does it takes to GoPro releases something? How is the regular schedeule for Updates for the Gopro's normaly?

Thks

GoPro
Posts: 10,295

Re: GoPro Hero7 Firmware Updates

Hi @davidream

 

We do not have information regarding the release of updates but once available, it is always posted on our website.

https://gopro.com/help/articles/block/Software-Update-Release-Information

 

If you continue getting issues on the camera, our Support Team should be able to help.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs    

 

 

Thanks!

Ej